Job Description

PCCW Global is a leading telecommunications provider, offering the latest voice and data solutions to multi-national enterprises and communication service providers. Our truly global coverage combined with local, on the ground knowledge has helped us build best in class connections across the globe linking Asia-Pacific, Europe, the Americas, the Middle East and Africa.

Connecting networks, clouds and businesses, Console Connect by PCCW Global is dedicated to helping organisations overcome the barriers and complexity of connecting to the cloud. Our goal is to provide businesses with on-demand, dedicated connectivity into cloud service providers and partners around the globe, making access to business-critical applications simple, predictable and ultra-secure.

Console Connect by PCCW Global is the world\'s first global software-defined interconnection platform, born out of the belief that business connectivity should be simpler and more accessible for all. Console Connect enables users to efficiently manage their private connections via a user-friendly interface, regardless of their level of technical expertise.

Backed by PCCW Global, one of the world\'s leading telecommunications groups with a tier 1 global IP network, Console Connect is completely scalable and offers maximum resilience and reliability, leaving you confident and secure in your cloud connections.

With the team growing in Asia, we are seeking a new team member on the Transmission Engineering team to join us in Singapore. You would be expected to provide Level1/Level2 operations support, provisioning of

transmission services and ad hoc on-site support to our clients\' base, project support and ad hoc \xe2\x80\x9csmart hands\xe2\x80\x9d support to other Business Units. You would be the key person to liaise with clients, service providers and vendors during fault isolation, resolution or new services provisioning.

In your role, you would be :

• Daily checklist/review on NMS/consultation with NOC re status of network.
• Provide support to Senior CEs and other teams in order to assist with on-site support, trouble shooting and basic configuration of equipment.
• Testing of transmission links.
• Fault diagnostics on transmission interface media types, operation of test equipment and interpretation of test results
• To resolve customer issues by providing technical support mainly remotely, on an ad hoc basis on-site.
• Provide smart hands support in commissioning and/or troubleshooting of microwave/satellite solutions.
• To provide 2 nd level support to the NOCs for such services and be an escalation point for such issues.
• Work with Field Operations Senior CE and other teams to resolve higher level problems and implement solutions per request.
• Operation/interpretation of transmission test equipment/results.
• Provide support within a global team to ensure proper handover of tasks/activities to ensure 24x 7 support to PCCWGlobal client base (external/internal).
• Installation of equipment (racking/stacking).
• Microwave/Satellite installation assistance (if need arises).
• Controlling of assets, securing, update documentation and following asset management procedures.
• Setup remote terminals (i.e. Teamviewer) and remote communications (Skype) to assist Senior Customer Engineers at remote sites.
• Providing standby and overtime (after hours/weekends/public holidays) support as scheduled and/or assigned on ad hoc basis.
• Compiling & submitting of monthly reports.
• To be 24/7 on-call, and be participated in the team`s on-call routine to ensure around clock support.

To be successful in this role, you would have:

• Preferably an university Degree in Electronic/Information System/Computer Engineering with 5 year\'s transmission experience or Preferably a Telecommunications qualification in SDH, PDH, TDM, GigE optical systems
• Knowledge of carrier transmission technologies
• Preferably transmission related experience with ADMs i.e. ECI, Huawei, ZTE or Nortel etc
• General experience in wireless technologies
• Experience in telecommunications service provider markets and support processes
• Understanding of Operational (service management) processes
• Understand Microsoft Office products (Word, Excel, Powerpoint, Visio
• Well versed in spoken/written English
• Good communication (especially telephonic), presentation and interpersonal skills;

Ref ID: 49497

Location:

Singapore, 01, SG, 0

Business Unit: PCCW Global

Full Time/ Part Time: Full Time

Job Function: Technical

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HKT