Job Description

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third
parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any
appointment is confirmed.
Position Title
Transport Coordinator
Reference: May 2024
Function/Department
ELV Transport
Location: AIS (ELV)
Manager Title
ELV Campus Manager
Position Type
Full-time
Position Status
Permanent
Position Objective

• Management of appointed bus transport provider(s)
• Uphold customer satisfaction in feedback management, jointly with vendors, by providing high level of customer service
• Management of bus tracking system
• Responsible for the overseeing efficient, safe, and quality operations of the ELV transport services
• Ensure vendors\' compliance with regulatory and School requirements
• Key liaison between faculty, educational leadership and administration departments
• Assist with implementation and compliance of local legislation & practices of any corporate initiatives set to improve quality of

transportation services (i.e. LTA policies, LTA requirements)
Responsibilities
Primary Responsibilities
\xe2\x97\x8f Assist in organising and facilitating regular training sessions for appointed bus sub-contractors.
\xe2\x97\x8f Maintain accurate records of training sessions and follow-up action plans.
\xe2\x97\x8f Assist in scheduling and preparing materials for weekly meetings with bus providers and school representatives.
\xe2\x97\x8f Help in reviewing parental complaints, documenting resolution plans, and
\xe2\x97\x8f Aid in conducting audits on bus registers, routes, cleanliness, and compliance documentation.
\xe2\x97\x8f Assist in ensuring compliance with regulatory standards and safety protocols.
\xe2\x97\x8f Support in compiling data for monthly scorecards against Key Performance Indicators (KPIs).
\xe2\x97\x8f Assist in monitoring daily arrival and pick-up activities, ensuring proper deployment of personnel.
\xe2\x97\x8f Assist in reviewing proposals from transport providers and tracking deliverables.
\xe2\x97\x8f Support the implementation of new initiatives and ensure timely delivery of services.
\xe2\x97\x8f Assist in drafting and updating Standard Operating Procedures for transportation operations.
\xe2\x97\x8f Help ensure alignment with corporate requirements and timely completion of tasks.
\xe2\x97\x8f Assist in generating monthly compliance reports and organizing documentation in SharePoint.
\xe2\x97\x8f Provide support for additional duties as assigned by the immediate supervisor to meet operational needs.
Secondary responsibilities
\xe2\x97\x8f Aid in managing small-scale projects, including RFQ drafting, proposal evaluation, and project coordination.
\xe2\x97\x8f Assist in office layout projects, including planning, execution, and handover processes.
\xe2\x97\x8f Support the coordination of operations for two bus companies, ensuring seamless transportation services.
\xe2\x97\x8f Facilitate communication between bus companies and school representatives to address operational issues.
The job holder\'s responsibility for promoting and safeguarding the welfare of children and young person\'s for whom s/he is responsible, or with who,
s/he comes into contact wil be to adhere to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at
all time. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant
harm either at school or at home, s/ he must report any concerns to the School\'s Child Protection Officer/Designated Safeguarding Lead or to the Head
or indeed to the Regional CEO so that a referral can be made accordingly to the relevant third-party services.
Page 1 of 2 FormPosition Requirements
\xe2\x97\x8f Strong administrative skills in robust transport management system
\xe2\x97\x8f Good customer service skil s
\xe2\x97\x8f Good interpersonal and communication skills
\xe2\x97\x8f PC literate including but not limited to MS Office Suite
\xe2\x97\x8f Self-motivator and self-starter
\xe2\x97\x8f Service oriented, innovative, highly adaptable and creative with troubleshooting
\xe2\x97\x8f Work effectively collaborating with a team
\xe2\x97\x8f Able to multitask and meet deadlines
\xe2\x97\x8f Exercise discretion, integrity, diligence and confidentiality at al times
\xe2\x97\x8f Adaptability to changes pertaining to operational needs
Qualifications
\xe2\x97\x8f Diploma in Management, Hospitality & Tourism management, Logistic & Transport Management preferred but not required
\xe2\x97\x8f Preferably with relevant experience in an international or any school environment
\xe2\x97\x8f Similar experience in transport management preferred
Contacts
\xe2\x97\x8f Campus Manager
\xe2\x97\x8f Internal Stakeholders (i.e. Managing Director, School Leaders, Staff)
\xe2\x97\x8f External Stakeholders (i.e. Parents, vendors)
\xe2\x97\x8f Transport Providers
Working Conditions
\xe2\x97\x8f Country role, school environment located at Lorong Chuan
\xe2\x97\x8f Fast paced work environment
\xe2\x97\x8f May require to work additional hours based on operational needs at times
\xe2\x97\x8f Occasional evening and weekend work
\xe2\x97\x8f Annual leaves may be taken any time of the year with prior approval; however, highly encouraged to be taken during school
holidays
Terms of Employment
\xe2\x97\x8f Working Hours: 8:00 am - 5:00 pm, Monday to Friday
\xe2\x97\x8f May require to work on occasional weekends based on operational needs
\xe2\x97\x8f Annual Leave: 21 working days per annum
\xe2\x97\x8f Medical Benefits: Group medical insurance
\xe2\x97\x8f Sick Leave/Hospitalisation Leave: 60 days hospitalization leave including 14 days sick leave

Australian International School