Job Description

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third
parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any
appointment is confirmed.
Position Title
Transport Coordinator
Reference: May 2024
Function/Department
ELV Transport
Location: AIS (ELV)
Manager Title
ELV Campus Manager
Position Type
Full-time
Position Status
Permanent
Position Objective

• Management of appointed bus transport provider(s)
• Uphold customer satisfaction in feedback management, jointly with vendors, by providing high level of customer service
• Management of bus tracking system
• Responsible for the overseeing efficient, safe, and quality operations of the ELV transport services
• Ensure vendors\' compliance with regulatory and School requirements
• Key liaison between faculty, educational leadership and administration departments
• Assist with implementation and compliance of local legislation & practices of any corporate initiatives set to improve quality of

transportation services (i.e. LTA policies, LTA requirements)
Responsibilities
Primary Responsibilities
Assist in organising and facilitating regular training sessions for appointed bus sub-contractors.
Maintain accurate records of training sessions and follow-up action plans.
Assist in scheduling and preparing materials for weekly meetings with bus providers and school representatives.
Help in reviewing parental complaints, documenting resolution plans, and
Aid in conducting audits on bus registers, routes, cleanliness, and compliance documentation.
Assist in ensuring compliance with regulatory standards and safety protocols.
Support in compiling data for monthly scorecards against Key Performance Indicators (KPIs).
Assist in monitoring daily arrival and pick-up activities, ensuring proper deployment of personnel.
Assist in reviewing proposals from transport providers and tracking deliverables.
Support the implementation of new initiatives and ensure timely delivery of services.
Assist in drafting and updating Standard Operating Procedures for transportation operations.
Help ensure alignment with corporate requirements and timely completion of tasks.
Assist in generating monthly compliance reports and organizing documentation in SharePoint.
Provide support for additional duties as assigned by the immediate supervisor to meet operational needs.
Secondary responsibilities
Aid in managing small-scale projects, including RFQ drafting, proposal evaluation, and project coordination.
Assist in office layout projects, including planning, execution, and handover processes.
Support the coordination of operations for two bus companies, ensuring seamless transportation services.
Facilitate communication between bus companies and school representatives to address operational issues.
The job holder's responsibility for promoting and safeguarding the welfare of children and young person's for whom s/he is responsible, or with who,
s/he comes into contact wil be to adhere to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at
all time. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant
harm either at school or at home, s/ he must report any concerns to the School's Child Protection Officer/Designated Safeguarding Lead or to the Head
or indeed to the Regional CEO so that a referral can be made accordingly to the relevant third-party services.
Page 1 of 2 FormPosition Requirements
Strong administrative skills in robust transport management system
Good customer service skil s
Good interpersonal and communication skills
PC literate including but not limited to MS Office Suite
Self-motivator and self-starter
Service oriented, innovative, highly adaptable and creative with troubleshooting
Work effectively collaborating with a team
Able to multitask and meet deadlines
Exercise discretion, integrity, diligence and confidentiality at al times
Adaptability to changes pertaining to operational needs
Qualifications
Diploma in Management, Hospitality & Tourism management, Logistic & Transport Management preferred but not required
Preferably with relevant experience in an international or any school environment
Similar experience in transport management preferred
Contacts
Campus Manager
Internal Stakeholders (i.e. Managing Director, School Leaders, Staff)
External Stakeholders (i.e. Parents, vendors)
Transport Providers
Working Conditions
Country role, school environment located at Lorong Chuan
Fast paced work environment
May require to work additional hours based on operational needs at times
Occasional evening and weekend work
Annual leaves may be taken any time of the year with prior approval; however, highly encouraged to be taken during school
holidays
Terms of Employment
Working Hours: 8:00 am - 5:00 pm, Monday to Friday
May require to work on occasional weekends based on operational needs
Annual Leave: 21 working days per annum
Medical Benefits: Group medical insurance
Sick Leave/Hospitalisation Leave: 60 days hospitalization leave including 14 days sick leave

Australian International School