Job Description

The Travel Agency Manager is responsible for overseeing and managing all operations of the travel agency, including sales, customer service, ticketing, tour planning, and business development. The role ensures that the agency delivers high-quality travel services, maintains regulatory compliance, and achieves profitability while providing an exceptional customer experience.

KEY RESPONSIBILITIES:

Oversee daily operations of the travel agency including bookings, ticketing, tours, and customer service. Develop and manage travel packages, itineraries, and promotional campaigns to attract clients. Liaise with airlines, hotels, tour operators, and other partners to negotiate competitive rates and service agreements. Supervise and guide travel consultants and support staff to ensure efficient and professional service delivery. Monitor sales performance and develop strategies to achieve business targets and improve profitability. Manage corporate travel accounts and build long-term client relationships. Ensure compliance with

Singapore Tourism Board (STB)

and other relevant regulations. Handle client inquiries, complaints, and feedback to maintain high customer satisfaction. Keep updated with global travel trends, visa requirements, and destination information. Prepare financial and operational reports for management review. Oversee marketing activities including online presence, social media, and advertising. Ensure workplace safety and adherence to company policies and operational procedures.

JOB REQUIREMENTS:

Diploma or Degree

in Tourism Management, Hospitality, Business Administration, or related field. Minimum

5-8 years of experience

in travel agency management or tourism operations. In-depth knowledge of travel booking systems (e.g., Amadeus, Galileo, Sabre). Strong understanding of international and local travel regulations, visa processing, and insurance. Excellent leadership, communication, and organizational skills. Proven ability to manage budgets, drive sales, and meet business targets. Proficient in

Microsoft Office

and digital marketing tools. Familiarity with

STB licensing and compliance

requirements in Singapore. Customer-oriented with a passion for travel and service excellence. Class 3 Driving Licence (advantage).

WORKING CONDITIONS:

Full-time, office-based role. Working hours: 9:00 AM - 6:00 PM (Monday to Friday); may include weekends or after-hours work during peak travel seasons. Work location: Travel agency office or corporate headquarters. * May involve occasional overseas travel for trade fairs or partnership meetings.