Job Description

Job Overview

The Travel Consultant is responsible for providing professional travel advice, planning, and booking services for clients. This role ensures that all travel arrangements are accurate, cost-effective, and aligned with client needs. The consultant offers expertise in destinations, itineraries, visa and insurance requirements, and delivers excellent customer service throughout the travel experience.

Job Responsibilities

Able to plan the best and most suitable itinerary based on client's preferences, budget, and requirements. Serve as the contact point for prospects and customers Provide accurate information on destinations, visa requirements, health and safety guidelines, travel insurance, and currency exchange. Prepare detailed itineraries and travel documents for clients. Ensure consistent delivery of high level of service, seamless travel arrangements and positive customer experience Ensure all bookings comply with company policies and legal/regulatory requirements Handle changes, cancellations, and emergency travel arrangements in a timely manner. Stay updated on industry trends, new destinations, airline regulations, and promotional offers. Build and maintain strong client relationships, ensuring repeat business and referrals. Able to perform after office hour duty

Requirement

Diploma in Tourism / Travel / Leisure studies or equivalent Minimum 5 years of corporate ticketing experience Strong knowledge of travel industry practices, reservation systems (Amadeus) and booking platforms Excellent communication and customer service skills. Sales and service-oriented mindset An existing network of clients would be an added advantage Able to work independently, pleasant, patience and able to work under pressure Must be an excellent team player * Flexibility to work outside regular hours when required