Job Description

Are you ready for a challenging and exciting endeavor that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills and competencies to support the establishment and enhancement of our team? If yes, you might be exactly the new team member we are looking for to be based onsite at our client's office, Apple.The Travel Executive is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.).The travel consultant is the primary point of contact for the customer and provides active travel consultation towards the business customers, including providing travel details and up-selling of related product.This position performs at an expert/senior level and demonstrates an extensive understanding and applicability of all areas in the travel industry. Works independently on requests. Takes the initiative to provide assistance to team members and management as requested.Your Responsibilities: Handling incoming requests: Expertly use the appropriate client Travel tools and systems to complete requests Search and confirm travel reservations for the customer Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer Provide travel offers and general travel advice to travelers Responds to requests accurately and completely Excellent knowledge and application of travel supplier rules Maintains, actively communicates and seeks expansion of current knowledge of the state of the various travel industries supported Provides the customer with the required industry information, such as low fares, exchange costs and penalties Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.) Supports BCD Travel and client driven initiativesProblem Solving: Appropriately responds and resolves customers inquiries Anticipates and provides assistance on potential challenges that may arise for the customer Performs follow-up as needed and within the time frame promised to the customer Proactively provides feedback to management to avoid future customer issues Appropriately displays empathy and acknowledging statements to diffuse emotion during adversityQuality: Consistently exceeds individual and team goals Effectively uses the telephone systems Completes reservations with minimal errors Consistently follows client Travel call/email guidelines Adheres to BCD Travel policies and procedures to maintain quality control Provides the customer a full recap of the confirmed itineraryService Excellence: Responds to the customer promptly Provides the customer his/her undivided attention Listens and captures information from the customer Responds appropriately Asks questions targeted to encourage complete responses Creates rapport with the customer Matches the customer's tone and pace Keeps the interaction moving forward Offers suggestions to the customer and anticipates needs Is mindful of the client service level agreement in all transactionsTeamwork: Seeks opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement Volunteers for additional tasks Actively supports other team members within and across teamsCommunication: Uses positive language and word choices to avoid negative customer reactions Matches the customer's tone and pace Applies proper Travel communication guidelines and standards (clear, concise and personal) to interactions Uses correct grammar in interactionsWe're looking for you if your profile matches the following: Diploma / Bachelor degree preferred Proficiency in multiple languages preferred Minimum of 3-5 plus years' experience in the corporate travel management industry preferred Solid working knowledge of the travel industry, policies, procedures and processes Advanced skills on travel industry systems (i.e. GDS) Strong verbal and written communication skills in designated languages Proven ability to handle multiple priorities simultaneously Ability to work independently, exercising discretion and judgment Demonstrated excellent professional customer service and problem resolution skills Strong problem solving and/or critical thinking skills
Not Specified