Job Description

Do you love to help people, like to solve problems, and enjoy working in a dynamic environment? If the answer is yes, we should talk.Many of the worlds best-known and biggest companies and governments around the globe rely on CWT to keep their people connected anywhere, anytime, anyhow by providing an efficient, safe, and secure business travel experience.Be at the heart of our business
As a travel counselor, you will provide outstanding customer service to corporate travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, were focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons. And as part of the Traveler Experience organization, youll be at the forefront of providing that exceptional experience. Beyond making bookings, youll play a key role in delivering a safe and enjoyable journey to our clients traveling employees.On a day-to-day basis, you will:

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
• Make changes or solve any issues that might occur during or before the travel
• Assignments include both routine and non-routine work
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up to date

Sound exciting? Welcome to a culture of caring
Joining CWT means becoming part of a collaborative, close-knit, global community. Our people first ethos starts with our colleagues. As a member of the CWT team, youll see that our core value of caring runs deep. It goes beyond the confines of our company too; our commitment to corporate social responsibility is deeply rooted in what we do and who we are. Because we care so much for our travelers, we also care for our colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you
succeed.We actively look for people who bring a positive attitude to work with them and thats reflected in the atmosphere in our offices, remote teams and contact centers, and the dynamic between colleagues. Our people want to be here xe2x80x94 which explains the long careers of so many of our colleagues.Speaking of longevity, CWT has been in the travel industry for 150 years (and counting). Were proud of our history and even more excited about where were going next: the corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before.Lets grow together
The corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before. If youre looking to learn and grow in your career on the frontline of this exciting industry, well be there to support your journey
and give you all the tools you need to excel.QualificationsThe experience and attributes were looking for in new team members include:

• 5+ years of experience working in a customer service environment that includes 3+ year as a travel counselor
• Advanced knowledge of GDS (Sabre or Amadeus)
• A genuine passion for high-quality customer service xe2x80x94 we care about our customers and

its important to us that you do too

• Good verbal and written communication skills
• Strong teamworking skills
• A positive, can do attitude
• Willingness to learn and grow!

CWT