Job Description

Founded in 2012, ByteDance\'s mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance.

Team Introduction
The Travel Security team is responsible for ensuring the safety and security of ByteDance employees around the world while they are traveling for the company. This includes creating a country risk rating system, travel authorizations, pre-travel information and briefings, security training, managing relationships with 3rd party vendors, and working with international travel insurance providers.

About the Role
Every country, and some cities, around the world are rated on a risk scale of 1-4 (Low, Medium, High, Extreme). This position will be very critical to helping monitor global events and working closely with cross functional partners to maintain accurate risk ratings so that our employees are safe and have necessary levels of support.

In the role, you will support the management of international travel security, risk identification and incident management, while promoting a robust and positive security culture across the company.
The ideal candidate is a seasoned travel security specialist capable of expertly operating in a matrixed organization and working cross-functionally with other leaders and teams on Travel Security matters.
You will oversee and/or support travel operations in high risk environments, risk mitigation projects, and policies & procedure creation in order to deliver excellent results and respond to urgent matters in a timely manner. Keeping up with geopolitical environment; building positive rapport with local security assets; and responding to security incidents will also be key components of this role.

Responsibilities

• Design, implement, and constantly improve travel safety and security programs internationally.
• Track global events that could, directly or indirectly, impact ByteDance and its assets, sharing commentary, analysis and data.
• Create travel security risk assessment and establish travel security plans that mitigate risks for travellers.
• Assess and provide guidance to business leaders to help them navigate risk controls and defined processes to manage Medium, High, and Extreme risk travel requests.
• Co-facilitate sessions on geopolitical risk analysis for the Physical Security team to review country risk ratings as needed
• Provide risk reduction advice and guidance from specialist partners to advise the business on how to reduce exposure to travel associated security, medical and other types of threats.
• Implement a travel incident response plan with cross functional coordination and escalation, facilitating debrief sessions to discuss and action observations and learnings.
• Manage specialist security and travel vendors at a tactical level, ensuring the Service Level Agreements are being met.
• Monitor global travel and provide travel security reports to senior leaders and stakeholders.
• Ensure requests for assistance are managed in a timely and effective manner, serving as a first point of contact for employees travelling to high risk destinations.
• Collaborate at an operational level with internal and external stakeholders that support the travel security programme.
• Maintain travel security documentation and conduct training and engaging information sharing sessions with employees.
• Contribute content to travel security interactive learning and other channels related to travel security.
• Support the regional Crisis Management Team Coordinators in maintaining crisis management documentation and provide guidance and support during activations.
• Identify areas of improvement and gaps in the program, then address or escalate them as needed.
• Lead or participate in other relevant Physical Security projects or objectives.
• Bachelor degree in a related field.
• 2+ years of experience in a travel security or risk analysis management role, either in-house or contracted.
• Global situational awareness and a strong understanding of, or keen interest in, geopolitics, international security, and current affairs.
• A proven proficiency of OSINT and the full intelligence cycle as well as the ability to effectively compile security assessments and intelligence reports.
• Depth and breadth of travel security knowledge, principles, and practices, with experience in operating across high risk environments.
• Ability to write defensible and rigorous Policies, Procedures, Risk Assessments and Standard Operating Procedures.
• Exceptional problem-solving skills and sound judgement when dealing with complex and sensitive situations.
• Excellent verbal and written ability with strong stakeholder management skills, including English language skills.
• Ability to travel when required to travel destinations across the region and respond to emergencies or other tasks after-hours as operational needs demand.
• This is a position that demands discretion and professionalism at all times; must be capable of handling highly confidential and sensitive information.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.