Job Description

OVERVIEW

The UAT Officer plays a critical role in ensuring that software applications meet the required standards and are ready for deployment. This position involves coordinating and executing user acceptance testing processes to validate that the software functions as intended and meets the needs of end-users.

KEY RESPONSIBILITIES

Test Planning and Coordination:

Discuss with manager to understand the test scope for enhancement and coordinate the effort for testing.

Test Case Development:

Prepare test script according to the test scope and prepare test data according to the test script

Execution of Tests:

Execute user acceptance test according to test script

Defect Management:

Track and manage defects identified during UAT, coordinating with development teams for resolution and retesting.

Reporting:

Provide detailed reports on UAT progress, including test results, defect status, and overall readiness for deployment.

Learning Outcomes

Understand the life cycle of user acceptance test Learn the functionality of the applications under testing Learn how to write an effective test script Learn how to perform effective user testing Sharpen the skills in analytical and communication

QUALIFICATIONS & KEY COMPETENCIES

Diploma/Degree in Banking, Finance, Communication, Business Administration, Information technology, Computer Science or related field, or equivalent work experience. Excellent communication and presentation skill Adaptability: Willingness to stay up-to-date and adapt to changes
o Strong organizational skills and attention to detail.

Good to have (Domain Exposure In Testing For):

Unified communication: experience with platforms " Cisco , Microsoft , Avaya ,...etc". Understanding for VOIP , SIP , PBX Systems and UC architecture
+ Contact Centre: experience with platforms " Cisco , Microsoft , Avaya ,...etc". Understanding for IVR, ACD and Omnichannel communication workflows.