Job Description

Overview Offices Singapore
Job-type Contract
Industries
Salary SGD 3,000 - 3,800 /Month

Who you\'ll be working for The primary purpose of this role is to assist the Underwriting and Operations Teams in delivering a high-quality client service. The successful candidate will support the underwriters and operational functions to meet business objectives.

What requirements you\'ll need to be eligible

• Min Diploma
• Previous experience in a similar role preferably
• Experience and knowledge with other insurance products desirable.
• Required to have basic Financial Lines insurance product knowledge.
• Required to have experience, either in administration of Financial Lines insurance policy or Financial Lines processing experience.
• Competent in Microsoft Office.
• Effective communication and interpersonal skills both in verbal and written forms.
• Well-developed analytical and organizational skills.
• Meticulous and possess problem solving skills.
• Experience working to deadlines/SLA.

What you\'ll be doing on the job

Process Management and Customer Service

• To prepare Underwriting information for both New Business and Renewals, review and input data into Underwriting systems compiling underwriting information and completing Underwriting worksheets as per Underwriting procedure.
• To support external sales intermediaries on policy servicing matters.
• To collaborate and communicate with internal departments for credit control and claims matters.
• To assist Finance and billing with unreconciled accounts and enquiries.
• To review policy documents and provide guidance to the offshore processing unit on policy documentation.
• To support Underwriter to ensure underwriting files are complete and fulfil audit requirements.
• To support Underwriters in monitoring and tracking of monthly production to ensure premium booking is timely.
• To support the development and implementation of business processing tools or system enhancements by acting as the Subject Matter Expert and assist in requirements gathering and testing (UAT)
• Any other ad hoc duties allocated.

Service Delivery & Quality Adherence

• Build good working relationships with Underwriting, Finance and Operations Teams.
• Good collaboration with offshore processing unit to ensure excellent quality policy documentation.
• Build strong working relationships with sales intermediaries, proactively monitor, and support the completion of their policies, ensuring service standards and quality levels are met.
• To provide general assistance to underwriters and other administrative duties as assigned.
• To independently manage requests and queries from internal and external stakeholders as required.

Continuous Improvement

• To identify regular opportunities for improvement, provide support and/or be involved in Business Improvement Initiatives as required.
• To escalate issues and resolution proposal proactively when necessary.

Team Involvement

• Support and deputise for other team member\xe2\x80\x99s duties during his/her absence.
• Collaborate with and support others within the Team.

Consultant Contact Posted by: Racheal Lam
Phone:
Email:
Reg No: R1437410

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