Job Description

Organization

Volvo Construction Equipment

Position Description

Job Summary

• Product Management and Sales Support responsibility for assigned Uptime services in Region Asia
• Responsible for gaining alignment and driving activities with Market Area towards achieving agreed penetration, sales and profitability targets for Uptime and Parts Services in assigned dealer markets.
• Uptime Services Product Managers will be assigned product management responsibility for a range of Uptime Services. Uptime Services comprises of, but is not limited, to the following.

• Telematics Services (CareTrack and API)
• Connected Services (Active Care, Uptime Insight Reports)
• Repair & Maintenance Agreements (Blue, Silver, Gold)
• Global Oil Sampling Program
• Extended Coverage (Internal and External)
• Service Support Tools (Techtool, Matris)
• Parts & Service information Tools (PROSIS)
• Work together with the COE and Market Area and Dealers as part of a cross-functional team together with distribution partners and regional functions to drive the agreed strategic business targets and dealer change management.
• Support the Uptime Services COE in defining and prioritization needs in the development of new Uptime Services.

Main Tasks/ Responsibilities / Authorities

• Actively support the development and be accountable for penetration, revenue, volume & profitability targets for assigned Uptime Services in Region Asia
• Regular Interaction with COE, Market Area, Dealers and Customers to gain understanding of customer requirements and market knowledge of competitors for assigned Uptime Services
• Be the subject matter expert in Region Asia for the assigned Uptime Services, with full understanding of features & benefits, required product and price positioning and fully conversant with all related sales and marketing support tools
• Drive activities and provide Sales Support to Market Area and Dealers to achieve penetration, revenue and profitability growth targets for assigned Uptime Services
• Provide market / dealer feedback and support development activities by COE and UPP
• Drive and develop a value-adding and collaborative relationship to align and secure buy-in with market area, dealer partners and COE towards achieving Volvo CE goals and strategy.

Authorities

• Key Contributor to decision on Price levels for Uptime Services
• Work within approved budgets and approval levels as set in DAG

Accountability

• Achieve agreed targets for Penetration, Volume and Profitability targets for assigned Uptime Services Product

Key Skills

• Strong Relationship building and Influencing skills
• Change management and Consensus building skills
• Strong Business and Commercial Acumen
• Customer focus and Results driven
• Strong advocate for Continuous Improvement
• Strong verbal and written Communications skills (clear & concise)

Forums

• External:

• Dealers (all levels)
• Customers
• Industry Forums

• Internal:

• Uptime Services COE
• Market Area Indonesia, Market Area SEA & Market Area Korea - Uptime & Parts Services Commercial Heads, Service & Uptime Support Managers
• Region Asia Uptime & Parts Functional teams - Service Market Analytics Team, Parts Services Product Managers, Parts DIM/Logistics Manager & Parts Order Desk
• Region Asia Productivity & Product Management Functional teams - Competence Development Manager, Retail Development Head
• Uptime Services Teams from other regions

Required knowledge & experience

Education/Professional Qualifications required

• University degree or appropriate academic qualification
• Minimum 5-10 years' work experience in related role
• Minimum 3-5 years of relevant product management or commercial sales experience
• Strong knowledge and understanding of Telematics and/or Repair & Maintenance Contracts will be an added advantage
• Experience working in CE industry will be an added advantage
• Experience working in Asia markets will be an added advantage

Additional Important Requirements

• Ability to work effectively within a matrix structure / environment
• Excellent team player
• Process and Results driven
• Alignment with Volvo values and philosophy
• Good Verbal and written Fluency in English
• Fluency in other South East Asian languages will be an added advantage

Geographical context in which knowledge is applied: South East Asia, Taiwan, Korea & Japan.

This role is based in Singapore and occasional overseas travel will be required. This is a local hire position and candidate will be offered a local offer package.

Functional Area

Aftermarket

Travel Required (maximum)

Occasional Travel

About us

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers' uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group's leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.

Volvo Construction Equipment is a global company driven by passion, curiosity and by our purpose: to build the world we want to live in. We believe that only through imagination and teamwork can we develop a world that is cleaner, smarter and more connected. Our company culture reflects this belief through the care and trust it places in our customers, employees and suppliers. People are at the heart of our business. It is through our strong network of talented, enquiring and innovative minds that we have been able to pave the way towards a more sustainable future. The global construction industry is our arena and our employees are our greatest assets.

We can only continue to stand out as industry leaders through the people driving us forwards. Come be a part of our team and help us build tomorrow.

Employment/Assignment Type

Regular

Last application date

16-Nov-2022