Continuously monitor security alerts queue and perform initial triage to identify any false positives and initiate escalations as necessary.
Monitors health of security sensors and managed infrastructure, and provide necessary support, including onsite troubleshooting, root cause analysis, incident reports
Manage ticket queue and take ownership and responsibility of tickets assigned, within agreed SLA
Collects data, evidence and context necessary for Level 2 escalation
Works closely with Level 2 & Level 3 team towards the continuous improvement of the service
Ensure that daily operations and tasks are properly completed or followed up.
Escalate issues and liaise with subject matter experts as required to resolve issues.
Support After-office hours activities and standby requirements as necessary
Prepare scheduled and ad-hoc report and documentation
Requirements:
Diploma / Degree in Computer Science/Computer Engineering/Information Engineering or equivalent
Strong experience in security system integrator environment
Knowledge in networking such as firewalls, switching, routing, TCP / IP
Experience in setting up Windows/Linux servers
Standby may be require
Keen in cyber security domain
HOW TO APPLY:
Current salary (breakdown)
Expected salary
Notice period
Reason of leaving
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