Job Description

An exciting opportunity to work in Changi\'s digital team, where you will support the digital transformation efforts of Changi Airport Group. You will be working on the iShopChangi\'s ecommerce platforms and as well as for enterprise digital applications that will transform our digital experience and bring user experience to greater heights. You will be working in squads with fellow enthusiasts to reimagine how we serve our connected customers.

As a digital disrupter, you will recreate and redefine our business to generate a lasting competitive advantage, focusing on shaping and designing the experience for CAG. Work with designers, project managers, product owners and software developers to define the design requirements, and to deliver the design outcomes. You will as well work on creating and improving marketing creatives for ongoing campaigns that helps to drive more traffic to iSC.

Responsible for assisting and/or leading the following activities:

• Facilitate workshop(s) and discovery research using a design thinking approach.
• Analyze available data to identify usage trends and unmet needs
• Plan and support user research activities, including recruiting participants, conducting user interviews and usability tests, and synthesizing the findings into meaningful and actionable insights
• Translate conceptual ideas and problem statements into ideas or experiences that are intuitive and meaningful to end users as well as meet business requirements
• Create and iterate user flows, wireframes, prototypes, and hi-fidelity designs to illustrate the designed user experience to the product team
• Present design work to product owner(s) and key stakeholders for review and feedback
• Understand user needs to improve marketing creatives by adopting design principles and best practices
• Design creatives like banners, edms, social media ads and animations, for marketing promotions for both mobile and web
• Create graphic assets like photos, banners, icons, animations and videos

Requirements

• A bachelor\'s degree or an equivalent qualification/experience in a relevant design discipline
• Have 3-5 years of experience in a UXUI or product design role
• Knowledge of user interface heuristics and design for consumer facing applications, including websites and mobile apps
• Aware of visual design principles and best practices
• Knowledge and experience with applying user-centered design and research processes while working collaboratively with customers and cross-functional teams
• Strong proficiency in a variety of methods to convey research findings as well as design concepts (e.g., empathy maps, storyboards, wireframes, prototypes)
• Strong knowledge of design and prototyping tools, such as Figma, and UX testing tools such as Userzoom, Lookback and visual/graphic design tools like Adobe Photoshop, Adobe Illustrator, Adobe Animate, basic html knowledge, and not limited to these. You are always seeking to learn new tools and technologies to deepen your craft
• Strong communication skills (verbal and written/visual) to create and deliver compelling presentations to internal stakeholders
• Ability to thrive in a fluid and entrepreneurial environment
• A portfolio that includes examples of UX/UI projects

Glossary: UX - User Experience Design, UI - User Interface Design, VD - Visual Design.

Changi Airport Group