Job Description

We are seeking a UX Design Lead to shape the future of digital experiences for citizens, public officers, and servicemen. This role is central to ensuring our digital platforms are inclusive, accessible, and trusted by the public, while also enabling government agencies and services to work more effectively. You will combine design thinking, research, and service design to deliver solutions that strengthen public trust, streamline operations, and support mission readiness.

Key Responsibilities

Citizen-Centric Design: Lead the creation of intuitive, inclusive, and accessible digital services that improve how citizens and businesses interact with the government. Workforce-Focused Design: Design internal platforms and applications that enhance the daily work of public officers and servicemen -- simplifying processes, enabling faster decision-making, and improving operational outcomes. Policy & Standards Alignment: Ensure all designs comply with national digital, accessibility, and cybersecurity standards (e.g., WCAG, IM8, SHIP-HATS). Cross-Agency Collaboration: Partner with policymakers, operational leaders, and technology teams across government and defense to co-design solutions that balance user needs with policy, security, and organizational priorities. Design Leadership: Oversee research, prototyping, and usability testing for both public-facing and internal systems to ensure designs are practical, scalable, and impactful. Capacity Building: Mentor design teams and foster UX capability within agencies, empowering public officers and servicemen to adopt user-centred approaches in their domains. Evidence-Based Practice: Use citizen and officer feedback, data insights, and usability testing to inform design decisions and drive continuous improvement. Design Governance: Develop and maintain design systems that ensure consistency and accountability across services used by both citizens and the public sector workforce.

Qualifications

Experience: 7+ years in UX design, with at least 2-3 years in a leadership role. Experience designing for both citizen-facing and internal enterprise/operational platforms is highly valued. Portfolio: Demonstrated impact in delivering digital experiences that improve public service delivery and/or internal workforce productivity (e.g., portals, operational dashboards, mission-critical systems). Skills: Strong expertise in service design, user research, and accessibility. Skilled in usability testing and translating complex workflows into streamlined digital experiences. Leadership and communication: Proven ability to lead multidisciplinary teams and influence stakeholders across policy, operations, and technical domains. Conversant in communicating and rationalizing design concepts with the tangible impact that comes along with them. Mindset: Mission and purpose-driven, with a strong sense of accountability to enable officers and servicemen to perform at their best. * Delivery: Led the design and implementation of high impact UX designs in products with a large user base.