Job Description

About the role:

As an UX Researcher on the Consumer digital team, you will work closely with designers, product managers and other stakeholders to create and refine digital experiences that improve the lives of our users. Using mixed-methods research, you will support teams by bringing clarity to ambiguity with user insights throughout the product development process, from early-stage discovery to launch and evaluation. The role is essential in delivering seamless and intuitive user experiences that are grounded in user needs.

Let's talk about the role

Product Team Influence

Develop research plans with clear objectives, participant screeners, moderator guides, recruiting strategies and timelines. Share research findings with product, design and executive teams in ways that support decisions. Provide regular project updates, including status, blockers and open questions. Recommend appropriate research methods and tools based on stakeholder goals. Work with Product Managers to forecast and prioritize research needs.

Organizational Influence

Join cross-functional initiatives, representing the user voice and helping to drive continuous improvement. Build user empathy across the organisation through readouts and direct feedback.

UXR Influence

Stay current on industry trends and best practices in UX research.

Let's talk about you

Empathy & User Advocacy

You centre users in your work, understanding their experiences, emotions, and motivations. You ensure these insights are clearly communicated and embedded in team decisions. You use interviews, surveys, and usability tests to uncover what is relevant

Analytical Thinking

You are confident in both qualitative and quantitative research methods and know when to apply each. You turn findings into clear, actionable insights that guide product and design decisions.

Communication & Collaboration

Able to present research findings in a clear, engaging, and accessible way. Collaborate closely with cross-functional teams to ensure insights lead to meaningful improvements.

Technical Proficiency

Skilled in selecting and using research tools to manage studies, analyse data, and communicate results. Able to apply these tools effectively in your day-to-day work.

Creativity

Able to adapt your approach and communication style to suit different audiences. Working alongside your team to explore new ways to apply research and drive innovation.

Required:

3-5 years of UX research experience, ideally in health tech or regulated industries Comfortable conducting research in a fast-paced, cross-functional environment Portfolio that shows past research work and deliverables Experience with tools such as UserZoom, UserTesting, Qualtrics, Confluence, and Miro Strong communication and collaboration skills Degree in Human-Computer Interaction, Psychology, Anthropology, or a related field Some travel required internationally As this role involves facilitating research for the China market, conversational proficiency in Mandarin is preferred to effectively engage with users and stakeholders

Preferred:

Experience working in healthcare or medical device industry
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Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.