Job Description

Principal Product Designer
User Experience & Design Team (Singapore)

Salary: Open
Location: Singapore
Employment Type: Full Time
Required Years of Experience: TBD years
Industry: Financial

Specialties: Product Design (Web), User Experience Design, User Interface, Interaction Design, Information Design and Creative Direction.

Company Info
A leading financial services group in Asia, with over 250 branches across 15 markets. Headquartered and listed in Singapore, a market leader in Singapore with over four million customers and also has a growing presence in the three key Asian axes of growth, namely, Greater China, Southeast Asia and South Asia. The bank\'s strong capital position, as well as "AA-" and "Aa1" credit ratings that are among the highest in the Asia-Pacific region, earned it Global Finance\'s "Safest Bank in Asia" accolade for five consecutive years from 2009 to 2013.

The bank delivers a comprehensive suite of innovative banking services and financial solutions to individuals, ranging from the man-in-the-street to the mass affluent. Providing sound wealth management and financial advisory services, we help our customers make informed decisions about their money and are committed to helping them plan and achieve their life goals. Products and services within the Consumer Banking Group include loans, credit cards, investment and unit trusts, insurance and priority banking.

Overview
As part of the Regional UX Design Team we are looking for a successful User Experience Researcher. You will design and execute usability studies and other user research utilising your broad knowledge of user experience and methodological expertise. The successful candidate will work with a range of stakeholders in the capacity of a subject matter expert, across a diverse range of digital products.

We are looking for candidates with at least 5 years of direct experience. You will champion the voices of a broad range of customer segments and should be well versed in filtering out the noise to uncover actionable insights.

You will be equipped with the necessary tools and given access to dedicated lab built for user testing. Research will be primarily focused on digital products, at different stages of development and typically designed to be used across a range of devices. We are focused on a rapid iterative testing approach that you will be expected to build upon.

As part of the regional team, some travel may be required on an adhoc basis to conduct fieldwork or oversea projects in other countries. Relevant experience and the ability to facilitate studies in languages other than English will be considered an advantage though is not a requirement.

Key Responsibilities

Leading overall UI standards/patterns effort towards a unified design language (with our Creative Director and a program manager)
Mentoring junior designers & interns
Helping enforce (with our VP of Design & CD) a robust design quality for our products & concepts, with feedback sessions
Fostering a culture of "design criticism"
Evangelizing good design practices / values at cross-team meetings
Engaging with execs (including the CEO) on design reviews
Leading or assisting "innovation workshops" with product teams
Providing the intellectual basis of design discussions (principles, themes, values)
Engaging with "dysfunctional" products that need a leader to shape a design vision (ie, "firedrills")
Leading co-sponsored projects with academia
Helping with recruiting / interviewing top tier design candidates
..and yes, still push pixels with hi-fidelity visual comps
Work closely with stakeholders across multiple product teams to clearly define and prioritize user research questions, then outline and schedule research plans.
Determine user needs by conducting task-focused analyses. Must have hands on knowledge of the end to end research process.
Able to co-ordinate and prioritize research conducted internally and through external vendors.
Synthesise and evangelise research findings to diverse audiences through creative and actionable written reports and oral presentations.
Seek and review potential external research partners and manage existing relationships.
Stay informed and in tune with the latest developments within User Research - methodologies, best practices, trends etc.
Build upon the existing framework for user research conducted within the bank and the associated metrics to benchmark business impact.
Play a senior role in the delivery outstanding experiences and results, working collaboratively within a cross-disciplinary team that includes UX, visual design, and content.
Deliver high fidelity schematics, workflows, interaction storyboards, and design deliverables that guide creative, content, and development efforts.
Confidently present design decisions to teams and stakeholders, articulating and rationalizing needs against user insights and business goals.
Maintain an awareness of industry and UX trends, sharing with peers and the broader community and leveraging them within the design lifecycle

Requirements

At least 6+ years of hands on experience in User Research and Usability Testing/Analysis, Interface Design, Interaction Design, or Information Architecture.
Must be organized, able to work with minimal supervision, flexible to switch rapidly between different projects and manage them in a timely manner.
Ability to think strategically and develop creative solutions to research challenges.
Working knowledge of data-logging tools such as Morae and Tobii etc.
Proficiency in qualitative and quantitative data analysis, usability testing, eye tracking, testing across desktop, tablet and mobile interfaces, card sorting, survey evaluation, A/B and multivariate testing, and heuristic evaluations.
Superior verbal and written presentation skills to communicate clear, concise findings and actionable recommendations to designers, technologists, project managers and executives.
Experience with financial domains is helpful but not required.
A strong portfolio or work samples showcasing UX prowess, creativity, and depth of thought
Extensive experience designing web and mobile applications
A clean design aesthetic; an aptitude and honed intuition for tasteful designs that are visually engaging
A general knowledge of how design impacts engineering and vice versa
Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate complex interaction concepts clearly and persuasively across different audiences and varying levels of the organization
An experienced do-er in one or more of the following creative disciplines: Design Research, Visual Design, Interaction Design
Passionate and curious about the cultural and socio-economic changes many Asian markets are going through, and the creative opportunities they present
Committed to a multi-disciplinary, research- and strategy-driven, customer-centric approach to design and innovation.
Working knowledge of technology mediums, including a combination of Web 2.0, CSS3, HTML5, mobile OS, etc., including an awareness of the relative strengths and weaknesses of each.
Awareness of adaptive and responsive techniques (preferably hands-on)
Proven ability to work hand in hand with development teams to deliver the best design solutions based on technology and timeline constraints.
Able to operate in self-directed capacity with minimal oversight
Deep experience with broad range of UX design and implementation tools (Visio, OmniGraffle, Adobe CS, Invision, Axure, etc.)
Should have previous experience working in Asia.
Experienced in web-based application design in financial services, online payments, or e-commerce is a plus.

Education:
Bachelor\'s Degree in Human Factors Engineering, Design, HCI, or equivalent project/portfolio experience

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