Job Description

Job descriptionSome careers have more impact than others.If youxe2x80x99re looking for a career where you can make a real impression, join HSBC and discover how valued youxe2x80x99ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Wealth and Personal Banking (WPB) helps deliver on HSBCxe2x80x99s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.We are currently seeking a high calibre professional to join our team as a Vice President, International Client Onboarding and Commercialization.Principal Responsibilities

• Drive IBC GZ and BGE teams to deliver on the Area Operating Plans
• Actively migrate offshore account onboarding to IBC with a close to 100% migration
• Design and enable rapid solutions for growth in response to market changes by resolving channel challenges and investigating their complaints or feedbacks with a view to recover service
• Build on existing IBC processes to enable efficient and quality onboarding of offshore clients
• Constantly review the client journeys through IBC to understand how client experience can be improved
• Re-engineer some of the existing processes to drive improved TATs across both IBC teams
• Support on digital transformation of International customer onboarding channels to enable and deliver growth aspirations as well ensure customer journeys are both smooth and efficient as well as competitive
• Support in the design and optimize the ICO Remote Journeyxe2x80x99s to improve profitability of Bank through reduced cost while driving increased customer value
• Commercialize the existing and newly designed digital journeys through cross functional working groups with partner corridors, International Desk Managers, Corporate Account Managers and product and proposition teams for both offshore and onshore onboarding
• Plan and project outcomes for ICO (both inbound and outbound) in collaboration with corridor counterparts in order to operate both a lean and efficient level of operations through the IBC channels
• Work with key stakeholders to provide immediate feedback on trends observed by the IBC teams
• Foster and champion a change mindset to promote growth through ICO and digital channels

Requirements

• The role holder should have 6+ years of relevant experience within a customer focused environment, with a track record on driving growth through collaboration and initiatives
• Strong understanding of data and ability to make data driven decisions
• Strong knowledge of the retail banking landscape, and a good understanding of business functions in the context of offshore and international banking
• Experience in acquisition or business development strategy
• Clear and effective communication skills, particularly in non-face to face engagement
• Strong interpersonal and relationship management skills, with sensitivity towards various cultural backgrounds
• Efficient time management and project management skills, and ability to manage a diverse range of tasks under pressure
• Prior experience and deep knowledge of working with International (OI & OC) as well as EBS/Premier
• Proven track record in working in multi-function projects, leading agile delivery and waterfall simultaneously
• Drive New to Bank acquisition across various sources and continuously develop new acquisition channels and alliances

To be considered for this role, the relevant rights to work in Singapore is required.Youxe2x80x99ll achieve more when you join HSBC.HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by The Hongkong and Shanghai Banking Corporation Limited.

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