Job Description

Business Function

Group Legal and Compliance ensures that the bank\'s interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all our stakeholders.

Key Accountabilities:

• Define and deliver program initiatives and achieve business outcomes as per established timeline
• Prioritize program backlogs/requests by balancing regulatory, audit and business priorities, squad capacity, to ensure all committed timelines will be met
• Identify and mitigate risks and resolve issues arising from program execution using agile way of working
• Effectively collaborate with cross-functional stakeholders and accurately communicate program progress and challenges

Responsibilities:

While the program manager is accountable for the overall success of the program, they are specifically responsible for:

Manage program and product roadmap, business case, and user requirements

• Document detailed business requirements/epics/user stories by liaising with business users/business analysts including the acceptance criteria
• Define program roadmap and prioritize program backlogs/requests by balancing regulatory, audit and business priorities, and squad capacity to ensure all committed timelines will be met
• Evaluate solutions proposed by technology or analytics team/vendors for specific epics/user stories to ensure best practices are followed
• Build business case and project recommendations as appropriate, to draw down the budget and set up financial tracking
• Conduct market research and analyse trends including RFP, setting up proof of concepts to ensure the product vision, roadmap is aligned with industry developments and our future needs

Drive program delivery

• Monitor and ensure that initiatives execute flawlessly, on schedule, and without compromising quality
• Proactively identify and mitigate risks within the program
• Resolve issues and conflicts within the program, project, and project management community and with other stakeholders, if necessary.
• Ensure resolution of issues at program or line level and escalate issues which cannot be resolved in a timely and accurate manner.
• Have oversight of major production issues or remediation or resolution of data gaps within the scope of program
• Manage coordination across teams and other platforms by keeping transparency in the A/B/C type of work so that delivery can effectively be managed including critical areas of:
• Ensuring your project dependencies on other projects /platforms are on their roadmaps and resources will be available when your teams need them
• Ensuring work other teams need from your team/s are included and prioritised appropriately in your teams work backlog.
• Highlighting capability gaps to respective team/tribe/ function leads

Oversee User Acceptance Tests and Implementation

• Manage user acceptance tests, including execution of test cases as necessary, develop rollout plan and oversee implementation/live-verification activities
• Ensure smooth rollout of projects, complete pre- and post-implementation activities in close coordination with scrum master
• Work closely with Technology/Operations/Business teams to resolve any implementation issues and any post-implementation stabilisation work

Manage key stakeholders and business and technology leads

• Manage and communicate effectively with domain leads at senior level and working level teams in a timely and clear manner
• Responsible for ensuring project steering committee meetings, platform governance, cross functional, and other periodic project meetings are effective and achieve objectives in a consistent manner.

Change management

• Adopt agile methodology across squads in the program and implement any DBS Platform Transformation milestones
• Ensure utilization of standards and practices across all projects
• Work with business and support unit users to drive changes to facilitate successful implementation and faster realization of benefits

Requirements:

Non-technical Experience:

• Excellent communication, presentation, and organization skills; can be relied upon to make quick and decisions
• Ability to multi-task with excellent analytical, problem-solving, and planning skills
• Ability to own and be hands on in the management of tasks
• Strong interpersonal skills including mentoring, coaching, and collaborating with different teams/team members
• Ability to deal with people at all levels and work well in a fast-paced/high-energy environment by managing individual workloads
• Good relationship-building, conflict resolution and negotiation skills
• Self-motivated with positive and can-do attitude; comfortable in situations where things are ambiguous/fluid or priorities can be changing

Technical Experience:

• Proven track record of leading projects to meet stipulated timelines with expected outcomes and quality. Work in digital transformation programs would be an asset.
• 3 years of experience in Agile project management/software development including partnering with Technology and Business users to deliver the outcomes
• Solid background in business analysis and/or root cause analysis, ideally in the Financial Services industry/Retail Banking
• Strong knowledge of Financial Crime, KYC/CDD, or Regulatory Compliance domain and business processes; any working experience in AML Transaction
• Monitoring or Sanctions screening systems (Actimize, Oracle AML, BAE NetReveal, Fircosoft, etc.) would be an asset
• Excellent skills in Microsoft Office and Project Management tools (e.g., Jira, Confluence, Octane).
• Project Management and/or Business Analyst certification is preferable

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

eFinancialCareers