Job Description

: Your background

• Management of Command Center Mainframe and iSeries first level operations function, inclusive support for the operating system, core infrastructure and batch/applications, as well as outage window coordination.
• Management of the service strategy, service controls and risk portfolio, book-of-work and reporting.
• Establishment of goals, triggers and limits, as well as, monitoring of service performance & risk tolerances.
• Driving of improvement activities across all aspects of people, process and technology to ensure integration of continuously leaning and enhancement methodologies.
• Oversight and continual development and of the global team, including direct management of U.S. based team.
• Liaise and partner with key senior leaders, infrastructure operations groups, application production services teams, accountable process functions to integrate all mainframe functions.
• Strong organizational skills with attention to detail
• Good analytical and problem-solving skills
• Excellent communication skills both verbal and written; must be able to appropriately convey ideas, concerns, and opinions across differing levels of management
• Effective time management skills: with the ability to prioritize multiple work efforts at any given time, without sacrificing SLA commitments
• Works effectively with others by establishing and maintaining positive working relationships
• The ability to work effectively in a fast-paced environment with tight deadlines
• Flexibility to react and adapt to rapidly changing scenarios
• Self-motivated and results-orientated

What you can expect The Mainframe/iSeries/Batch Manager is responsible for the operations, first level response and application / batch support for the Mainframe and iSeries platforms. This position operates as a trusted Command Center leader to key partners across technology and business areas. The role requires the management of strategy, delivery and performance targets as well as the oversight of the service Book-of-Work and risk portfolio. The leader in this position will be expected to formally engage senior leaders and executives across the firm to maintain ongoing focus on management, reporting & analytics for the service. What you will do

• Manage a portion of the Mainframe iSeries and Batch team in Singapore. Providing functional and team leadership.
• Provide coaching for both performance and development to your direct reports.
• Make critical decisions based on established procedures to ensure system health and SLAs are met.
• Provide performance reviews for your reports. Establishing measurable goals and having meaningful discussions.
• Management of the service strategy, service controls and risk portfolio, book-of-work and reporting.
• Liaise and partner with key senior leaders, infrastructure operations groups, application production services teams, accountable process functions to integrate all mainframe functions.
• Drive improvement activities across all aspects of people, process and technology to ensure integration of continuously leaning and enhancement methodologies.

About Bank of America Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading. Connecting Asia Pacific to the world Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies. Job Band: H5 Shift: Hours Per Week: 40 Weekly Schedule: Referral Bonus Amount: 0