Job Description

The Role
Reporting to the Chief Operating Officer, the Vice-President of Hotel Operations will be responsible for managing / overseeing our hotel operations across all hotel properties owned and managed by the Worldwide Hotels Group in Singapore.

Being part of the Group’s Leadership team, the incumbent will be collaborating / working closely with the General Managers across all hotel properties to implement and develop good business strategies, policies, and procedures in support of our business operations and in meeting the Group’s business objectives.

Role & Responsibilities:

• To lead and to proactively evaluate the effectiveness of current work practices and processes, identify and recommend sustainable measures to continually transform and drive efficiencies and productivity on all hotel operations-related matters.
• To establish and communicate the strategic business plans of Hotel Operations and to proactively analyse and evaluate the current infrastructure to recommend improvements that will meet the needs and support the growth of the Group and its expanding hotel business portfolio.
• Responsible for periodic management reporting.
• Ensures smooth business operations across all hotel brands through the enhancement of learning and development of our people. Putting people as an important agenda, the incumbent will lead in fostering effective communications, accountability, and ownership, promote initiative, appropriate risk-taking, learning, creativity, cooperation, equity, and mutual respect.

Requirements:

• The ideal candidate should have a proven track record of managing hotel operations and with sound working knowledge of hotel management while working with major hotel ownership groups. It is imperative that the VP of Hotel Operations translates hotel’s business strategy & policies into actionable plans in line with the Group’s overall vision and directives.
• Candidate with demonstrated experience in developing business strategies that produce sustainable and scalable income for the Group from the hotel operations standpoint would be most ideal.
• Strong working knowledge in the functions essential to managing hotel operations, policies and standard operating procedures, hotel PMS and other major systems pertinent to this role.
• Minimum 15 years of relevant working experience in Hotel Operations / Hotel Management with 5 to 7 years’ experience in a similar capacity with exposure to mid-scale global hotel brands would be an added advantage.
• Possesses a Degree/Masters/Professional Qualifications in Hospitality / Hotel Management / Business or equivalent.
• Good leadership, collaboration abilities and well-developed verbal and presentation skills; demonstrated ability to clearly explain commercial concepts to all levels and to lead through positive influence in a diverse environment.

To apply, please email your application / resume to careers@wwhotels.com. All applications received will be treated in strict confidence.