Job Description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. x Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

• Responsible for availability, incident, problem, and capacity management for the applications in scope
• Resolve incidents, problems, and user queries in a timely manner through proper analysis
• Manage communication for incidents \xef\xb4\xbeSLA breaches, application major incidents, logistics issues\xef\xb4\xbf and responsible for communications within team, manager, and department
• Drive technical remediation with the vendor
• Perform regular status meeting with L3 on the Problem Ticket
• Work closely with project team, L2 & L3 Production Support and Development teams to support incidents, problems, and user queries
• Contribute in effective knowledge management and best practices within team and organization

Job Requirements

• Degree in Computer Science / Engineering or related disciplines.
• At least 10-12 years of hands-on application support experience in Avaya Unified Communication Products such as Avaya Experience Portal, Avaya Proactive Outreach Manager.
• Knowledge on Tetherfi Products will be added advantage
• Experience in working with the following technical platforms / programming languages - Linux, Shell Scripting, SQL Server
• Implementation experience in Avaya Contact Center Products and services
• Strong experience in monitoring, call tracking, replaying capabilities

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

Competencies

1. Strategise

2. Engage

3. Execute

4. Develop

5. Skills

6. Experience

Apply now

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UOB