Job Description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

Personal Financial Services
We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Job Responsibilities

• Review and resolve scam/cards issuing related cases - responsible for conducting investigation into Cards related cases and provide an investigation report with recommendations
• Manage customer\'s expectation of fraud case settlement through calling and F2F meeting customers.
• Provide information and documentation requested by Singapore Police Force (SPF) for their investigation on Scam cases.
• Administrative work related to all fraud cases
• Assist in any other duties as assigned

Job Requirements

• Min Dip/Undergrads/Grad who is keen in card frauds
• Minimum 3-5 year working experience
• Has strong analytical & communication skill and well verse in Microsoft Office
• Familiarity with legislation on Banking Act (Credit Card & Charge Card Regulations) and MAS Notice 626
• Willingness to learn on the job

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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