Job Description

VP, Communications Manager, Group Infrastructure & Platform Services

Posting Date: 8 Dec 2023

Location:
Singapore (City Area), Singapore, 048624

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

• Working closely with different teams across the GIPS Unit to build intuitive, easy-to-use and accessible communication based solutions to resolve end-users\' IT concerns and fulfil their needs for a positive employee work experience with UOB.
• Transfer understanding of user needs and workflows to propose enhancements to the Bank\'s technology applications and services driven out of the GIPS Units.
• Design communication based solutions to support improved process efficiency and effectiveness through the use of technology to achieve the desired outcomes.
• Working with Communications and other GTO project teams to perform Stakeholder and Change Impact Analysis then design, build and execute Change Management Plans for new tech application/ service implementations impacting GIPS and / or part of GTO rollouts.
• Build training materials (e.g. videos, quick cards and process guides) where appropriate.
• Deliver train the trainer and/or end-user training sessions (classroom or remote) when required
• Build response measurements for training delivered as part of GIPS continuous improvement exercises

Job Requirements

• Recognized university Degree in Computer Science, Interaction Design, Communications or a related field
• At least of 10 years work experience in large and complex organisations preferably in the area of Technology with at least 6 years of UX design experience
• Proven experience of UX responsibilities on a project with an exceptional portfolio showcasing innovative design solutions
• Proficient in undertaking user research, user interviews, concept and usability testing
• Knowledge of UX tools and effective communication skills to help you convey solutions
• Knowledge of visual design software, like Figma, Sketch, Canva or Adobe Creative Cloud Apps
• Good knowledge of Microsoft Office suite and other enterprise productivity tools
• Technical domain expertise is an advantage, but at minimum is tech-savvy
• Understanding of technology and operational processes across functions in the bank is a bonus

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

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