Job Description

Business Functions

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsible for domestic payment products and services. Manage a team, and to maintain and manage the product lines, by driving business performance and customer fulfilment at a strategical and tactical level.

Responsibilities

Manage a Team, Consumer Payment Products:

Ensure the products and services are operational as required

Manage risks and compliance requirements

Drive team business KPIs related to revenues and its corresponding drivers

Innovation and continuous improvement to drive cost savings

Drive customer KPIs such as satisfaction and customer complaints

The individual is expected to be a subject matter expert in the features and capabilities of the domestic payment types and to manage it effectively. Improvements to the product and its features and capabilities will require design thinking and to leverage the latest technology improvements and using data analytics to establish customer behaviour.

The product manager is also expected to be abreast of developments in the market, new relevant technologies and to be aware of the incumbent platers r new such as virtual banks and Fintech players. Knowledge of the market is used for product positioning and propositions to right-size, right-pricing, and right-fit the use and utilisation of these products to our customers.

Stakeholder management and project management skills are required, for both internal projects and that of national significance, working in ABS, MAS, NETS and various government agencies and statutory boards.

Manage individual(s), to lead, motivate and to drive team dynamics and goals.

Requirements

• Degree holder
• Minimum number of 10 years of working experience
• Possesses good understanding of banking and the payment landscape in SG
• Understand and aware of domestic payment products and our relevant competitors, as well as the alternate products offered by such competitors
• Ability to anticipate changes in financial landscape and capitalise it to improve domestic payment experience for consumers
• Manage individuals and team dynamics
• Able to manage P/L as well as revenue and cost drivers for transactional payment
• Experience and knowledge in the following product/services:

• MEPS
• FAST
• PayNow
• GIRO
• SGQR
• Cheque Clearing
• Cashier's Orders
• Cash Distribution
• Experience in participating/managing nationally significant payment infrastructure enhancements and new payment types
• Able to handle basic technical (system) requirements
• Competencies needed to perform job role:

• Leadership
• Developing & Coaching
• Communication
• Business Focus
• Customer Focus
• Planning & Organising
• Teamwork & Collaboration
• Change / Innovation Orientation
• Ownership of Result
• Problem Solving
• Cards products and services knowledge
• Business market knowledge
• Knowledge of Bank products, processes
• Marketing Strategy
• Presentation skills

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.