Job Description

About us
Job location: Open to any APAC country with DHL Supply Chain's presence, with preference for candidates within SGT time zone.
When you work with us, you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength.
We are the world's leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.
At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.
Join a supportive work environment where you'll have the tools and training you need to grow and succeed.
DHL Supply Chain is Great Place To Work certified.
Responsibilities
We are looking for a dynamic and experienced VP, IT ISM & AD APAC to spearhead our IT Infrastructure and Service Management initiatives within the APAC region for DHL Supply Chain (DSC). This leadership role will be part of the Global ISM Board to define and implement the regional ISM strategy in alignment with DSC's Global IT and business strategies, ensuring the delivery of cost-effective and purpose-fit IT services to our division and customer base. The successful candidate will be an integral part of the Regional IT Management Board, providing leadership for the provision of IT solutions and service delivery management and fostering strong relationships with business and IT leadership teams to drive innovative IT solutions that provide a competitive advantage.

• Lead the IT Service Management function and roadmap encompassing such processes as Incident, Request, Change, Configuration, Problem and Knowledge Management at regional level
• Serve as the primary contact for service management across IT in APAC, ensuring compliance with change management policies
• Analyzing incident, problem and change records to determine any trends or apparent problems that have occurred and to take any opportunities to improve service quality
• Develop and maintain service management policies and documentation, while training and coaching IT staff on these processes
• Govern information security standards and compliance, lead IT disaster recovery planning and testing, and define resilience solutions for cybersecurity threats. Implement governance, policies, and reporting to ensure compliance with DPO rules and SOC reporting for customers
• Govern support for overall strategic WMSs and TMS system across the region. Implement global IT and business strategies for automatic upgrades, cloud migration and automatic testing to provide 24x7 running operations
• Contribute to develop and update the enterprise architecture, and define architecture guidelines as it relates to accelerated digitalization/ operational technologies
• Establish and improve IT Service Management capability and maturity across all products and countries
• Drive cost transparency and improvement for all Infrastructure service and IT applications towers
• Ensure effective ISM & Products budget regionally
• Development of the ISM & products Leadership Team ensuring that leadership competencies and skills are developed to meet the current and future needs of the business
• Commercialize IT function to BU and external stakeholders
• Understand IT cost base (ITS, rate cards) to guide countries to effectively budget; maintain regular monitoring and reviews to ensure transparency, effective control and take action as appropriate
• Define guidance to countries to operational technologies and how these should be deployed in a compliant way
• Drive standardisation agenda and contribute to simplification of solutions
• Drive vendor rationalisation initiative and leverage Vendors across DHL
• Drive the regional Accelerated Digitalization agenda, by identifying potential vendors and creating partnerships, evaluating incoming solutions, providing guidance to countries on setup for infrastructure and connectivity, managing service for approved products

Requirements

• 10+ years in senior IT management roles within large, complex multinational organizations
• 10+ years of experience in IT supply and service management disciplines
• 7+ years of proven track record of managing large, geographically dispersed teams
• Strong leadership, communication, and strategic visioning skills
• Excellent project management and financial management abilities, including budgeting.
• Strong risk management and supplier management skills with excellent negotiation capabilities
• Ability to influence and collaborate with stakeholders (Regional CIO, Global Heads of IT, Regional Cluster/country lead, Regional ISM leads, etc)
• Self-starter with a strong personality and impact
• Extensive experience in incident management and crisis management processes
• Proven ability to review and enforce IT infrastructure guidelines standards in a matrix organization, demonstrated success in contributing to shaping such standards
• Experience in leading and reviewing contract negotiation efforts and representing business and IT requirements towards vendors
• Ability to trade off customer needs and required flexibility vs. operational risk and cost impact on infrastructure decisions
• Bachelor's degree required; ITIL and Information Security certifications preferred
• Application will be closed by October 9

Skills Required