Job Description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

• Manage and upkeep the Enterprise and Regional LAN and WAN network infrastructure, including Firewalls, Routers, Switches, Access Points, Identity Service Engine, and other campus network enabling technology and appliances.
• Manage and upkeep the regional datacenter, ecommerce production, UAT/DR and SIT network, including Firewalls, Routers, Switches, Load balancers and VMware DC appliances.
• Activities can include device management lifecycle, inventory documentation, budgeting, capacity and performance planning and other compliance and security fulfillment.
• Able to translate user or business requirement into technology solution. Execute changes according to standard solution templates and established change control. Customer and service centric and able to communicate concisely and clearly with non-IT-savvy users.
• Participate in network service recovery to reduce system downtime and impact to internal users and external customer. Possess analytical and problem-solving abilities and able to work independently but knowing when to escalate. Participate in on-call duty and provide 24/7 support across regional footprint.
• Should have strong knowledge of ITIL framework and IT service management concepts.
• Experience in INC and CRQ queue and SLA management, continuous improvement and support shift -left.

Job Requirements

• Degree in Computer Science, Computer Engineering, Information Technology or relevant qualifications
• More than 10 year\'s relevant working experience in managing large, networking/security platform. Banking experience preferred but not mandatory.
• Strong technical analytical and engineering competencies with hands-on experience in managing routers, switches and firewalls, Identity related technologies and WAN Transport. Up-to-date hands-on experience on technology products and platforms from Cisco, including Wireless, DNAC and APIC/ACI, Prime Infra, and Fortinet and Checkpoint, VMware NSX-T and F5.
• Familiar with WAN routing protocols, QOS, COS and experienced with Telco\'s business and operations, micro-segmentation, Content Delivery Network, 3-layered hierarchical and spine-leaf architecture and cloud networking.
• Working experience on emerging technologies such as SASE, Software defined Network, WAN and Access desired.
• A good team player with a strong sense of ownership, self-motivated and able to work with little supervision and collaborate with peers to fulfil network deliverables.
• Meticulous, energetic, resourceful and inspirational. Possess strong written, documentation and effective communication skills and ability to collaborate with diverse stakeholders. Thought leadership and influential skills to be able direct and build a higher performance team, steer and manage goals and deliverables.
• Working experience on scripting and network automation will be a bonus.
• Familiar with IT ticketing tool such as Remedy ISM and network management tools.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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