United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
Job Responsibilities
The Production Support person is responsible for managing various E-trading applications for the Global Market business
Work in the Production support team; Provide front-line support for incoming issues to ensure timely and effective resolution of user issues, queries and projects
Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails
Actively manage all incidents and issues to proper closure – escalate issues as appropriate to necessary teams and management
Analyse, document and track all actions taken throughout the lifecycle of the issue including decisions made, successful and unsuccessful actions taken, and final steps executed for resolution. Evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues
Participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users requirements
Assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved
Embrace standard Change Control Management practices, procedures and guidelines for application releases
Engage vendor to provide solutions for the stability and sustainability of the production environment.
Participate in annual DR/BCM activities or infrastructure related upgrade
Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
Flexibility/Adaptability in working hours to cope with the business and team’s needs
Job Requirements
Strong knowledge with AS400, Linux/Unix and Windows NT based environments
Knowledge with web hosting applications like Weblogic, WebSphere or JBoss
Knowledge on MS SQL, Oracle
Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor
Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration
Degree in Computer Science / Engineering or related disciplines
8-10 years of hands-on application management experience, preferably in the E-Trading / Global Market business
Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
Good team player, Independent , proactive and self-starter with excellent interpersonal and communication skills
Good knowledge of the E-trading / Global Markets operations and products like FX, Equities, Bonds, Margin Trading
Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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