Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Re-engineer the end-to-end process, analyse and review operations solutions
• Implement automation agenda to transform consumer banking operations across DBS
• Liaise with senior stakeholders on initiatives - from conceptualization to implementation.
• Conduct requirement gathering workshop, review and documenting requirements artefacts
• Review functional specifications and process define documents
• Coordinate and ensures UAT test plans and test case are executed within UAT schedule
• Post-production support, production issues review and track them to closure
• Work closely with regional teams and country teams to ensure timely delivery of project
• Drive and support the Regional CBO project management office
• Manage overall program financials across Regional CBO and work closely with business stakeholders & financial controllers to obtain program funding and develop business plans.
• Facilitate and assess budget, scope, risk and impact assumptions before project is undertaken
• Facilitate monthly project steering committee meeting to monitor and report projects progress (following up until completion) and for strategic decisions
• Facilitate and manage annual budgeting exercise
• Lead and guide a team of 3 members and work on task base/ad-hoc initiatives when required

Requirements

• Minimum 10 year experience in systems development and/or business process improvement initiatives
• Preferably with project life cycle experience in Financial Services Industry in Consumer Banking Operation
• Proven track record and experience in managing change management projects
• Hands-on team player who is able to see the big picture, possesses a can-do attitude and able to handle ambiguity
• Strong interpersonal, coordination and planning skills
• Work location is Changi Business Park

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

DBS Bank