Job Description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities:

Retail Business -

• Partner with Customer Management team to formulate business strategies and using data insights to drive retail business
• Develop/enhance/maintain Control Tower, utilize Data Driven Operation Model (DDOM) to maximize value from data and drive strategies to deliver business outcomes
• Create visualizations and present clear, concise, and actionable insights to key stakeholders, lead discussion on analytics and interpretation of results
• Develop data insights, segmentation and/or models to identify opportunities, plan strategies, drive customer interactions and increase customer value
• Review and improve overall business and campaign performance
• Support Business Analytics Initiative

• Be part of Wealth Management Customer Journey Squads 2&3 - I Act & I Monitor (AI Onshore & AI Offshore) to formulate business strategies and using data insights to drive Treasures AI client engagement, wallet share and improve client experience
• Utilizing Data Driven Operation Model (DDOM) to maximize value from data and drive business management. Drive cognitive and automated banking initiatives through development of control towers/alerts and Machine learning models.
• Create visualizations and present clear, concise, and actionable insights to the key stakeholders, lead discussions on analytics and interpretation of results
• Manage and support data execution which required for Squads 2&3, such as rollout Next Best Conversation (NBC) experiments in Client Connect etc.
• Own the development/enhancement/maintenance of reports for Squads2&3. Drive Automation and minimize manual reporting.
• Work closely with Data management team to enable seamless migration to new data platform.

• Strong proficiency in SQL/Python/SAS Programming.
• At least 8 years of experience in data/business analytics.
• Self-driven with strong analytical, highly numerate, problem solving, communication (verbal and written), good interpersonal and organizational skills.
• Ability to work independently around tight deadlines in a dynamic and fast-paced environment
• Experience in Business Intelligence tools, data mining and ability to manipulate and handle large dataset
• Degree in Banking/Finance, Business, Mathematics/Statistics, Computer Science or related disciplines

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