Job Description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

Help Desk & Desktop Support is responsible for coordinating the activities of the Help Desk function with other systems areas (e.g., UNIX, Windows, and network systems administration), and providing dedicated \xe2\x80\x9cgeneralist\xe2\x80\x9d technology infrastructure support to a specific unit (e.g., trading floors).

The Technology function is responsible for activities related to the strategic direction and control of all information systems and technology capabilities, both internally and externally. Includes system design and programming, network planning, budget planning, database management, and computer operations.

Job Requirements

• With relevant information Technology experience for at least 15 years
• Experience in vendor management of End User Deskside and Helpdesk is preferred
• Experience in providing Deskside support / Technical level 2 support for End users
• ITIL Trained / Certified
• Hold a minimally a Bachelor Degree qualification from a reputable university
• Ability to work independently on projects and vendor management
• With excellent business acumen, interpersonal, teaming and customer service skills
• Strong written and communication skills to effectively communicate with stakeholders and senior management
• Proven ability to identify, build and maintain strong working relationships with key stakeholders at all levels of the enterprise

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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