Job Description

Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.xe2x80x8bResponsibilities

• End to End Handing of Critical Core banking applications production incidents with work ranging from incident analysis, driving recoveries along with interfacing systems, communicate on major incidents,
• Code fix, SIT Testing, UAT Test planning (Scope, duration), review production changes before deployment Source promotion to production.
• Application improvements ranging from performance and operational improvements, identification and remediation of system and automate Toils.
• Automation of manual activities/ processes and System Health checks for Production teams. (Automation experience required) and ensuring SLIs/ SLOs are met.
• Working in a stretch role to take forward production issues from analysis to production fix/deployment
• Follow Production Support Processes and giving input to strengthen time to time
• Providing status to leads, stakeholders and working with vendors to review the design/fix/enabling for production deployment
• Own communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications with management
• Coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management
• Working with various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages
• Strong stakeholder management skills with focus on continuous service improvement, consistent delivery and stability of production.
• Drives Root Cause Analysis with technology partners, post incident resolution and facilitates RCA reviews.
• Work with Risk team to respond timely to Audit & Risk RFIs. Manage Audit walkthroughs

Requirements

• An undergraduate degree or higher
• 10-15 years of strong experience in the Banking industry with minimum 5+ years in Run-the-Bank (RTB) lead role with a proven track record of managing mission critical applications SRE.
• Implement Site Reliability Engineering principles with regards to performance, reliability, monitoring, alerting and maintenance in Production environment. Pro-active Capacity monitoring & Observability of production Infrastructure, automated alerting, performance monitoring and reporting tools
• Automation of manual tasks in a CORE Banking ecosystem
• Build and maintain Production monitoring and automation solutions
• Build and implement Service improvements. Identify, measure and report performance trends xe2x80x93 SLIs/ SLOs/ SLAs periodically and improve systems performance and associated performance KPIs
• Strong Hands-on experience in RDBMS / Unix / Cloud/ Mainframe (COBOL, JCL, VSAM, CICS, OPC) based large banking applications.
• Strong team player, effective at communicating internationally and used to working closely with remote teams.
• Solid understanding of BAU support, incident, problem management processes as well as escalation management across a diversified environment
• Understanding of Risk Management, Disaster Recovery, Business Continuity, IT Security Architecture, and IT Regulatory Compliance.
• Present facts and recommendations effectively in oral and written form
• Pro-active, independent, resourceful, and able to work in a team
• High attention to detail with focus on understanding the issues with finding solutions.
• Good to have: Good working experience in Elasticsearch, Logstash, Grafana/Kibana, Appdynamics etc.
• Good to have: Experience in Machine Learning/ AI for process efficiency improvements and automation is an added advantage.
• Must have Good functional knowledge of CASA (Current Accounts, Savings Accounts), Customer Master, Cheque processing, Signature maintenance, Customer Statement generation systems xe2x80x93 Mainframe and Open Systems.
• Must have strong hands-on experience in Mainframe environments and Open system environments.

Technology Requirements

• Hands-on SRE/ Production support experience majorly in Core Banking platform xe2x80x93 Customer master systems, Current Account/Savings Account systems (CASA), Statements generation systems.
• Strong technical skills, e.g. scripting or programming experience, DBA/SA skills etc.
• Strong transformation and change management experience
• Software Configuration Mgmt., Quality Control Mgmt, Version Control Mgmt
• Operating System - Linux/Mainframe
• Cloud platforms. OpenShift/PCF/AWS
• Database xe2x80x93 Postgres/EDB/MariaDB, In-memory database xe2x80x93 Redis
• Programming Languages xe2x80x93 Java, Spring boot, ReactJS / COBOL, JCL, VSAM, CICS
• Application Servers xe2x80x93 IBM WebSphere, JBoss
• Middleware technology xe2x80x93 MQ, File transfers
• Eventing systems - Kafka
• Scheduling software xe2x80x93 Tivoli workload scheduler for Open systems, Mainframe(z/OS)

Apply nowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

DBS Bank