Job Description

The Role:

Reporting to the End User Collaborative Service - Operations lead. Responsible to provide support for O365 and mobility service. The team will be involved in the support comprehensive testing of new products and roll-out preparation. This individual will manage a team in support of the administration and support of the solutions. Will overlap Active Directory, O365 service and Intune infrastructure with a primary focus, managing Office 365 services

Responsibilities:

Responsible for implementing change to collaborative service Responsible for performance monitoring, troubleshooting, and tuning for collaborative service Provide on-going operations support including operating systems releases, upgrades, service pack installations, bug fixes, security updates and any system change activities. Scripting and automations Create and maintain system documentation for domain technologies, including installation, configurations and root cause analysis. Collaborate with other IT staff, including networking, security, and data center operation teams, to engineer, and resolve issues Develop policies, processes and procedures. Create and execute communication plans for end users

Requirements:

Bachelor's degree in Computer Science, Information Systems, or Engineering (or similar) OR combination of relevant professional experience and education. Minimum 5 years of Microsoft Infrastructure deployment and support experience

o Mac OS, Android, iOS, Active Directory, ADFS, Azure AD, SCCM, DHCP, TCP/IP, VPN

o Cloud computing services such as Office 365 and Google Apps.

o Technical knowledge on Windows server 2012, 2016, VMs and DNS

o Experience in user endpoint management technology preferably Microsoft Intune solution



Experience with conducting research into emerging technologies and applying research to business; skilled in comprehensive testing of new technologies to ensure problem free deployment to users. Strength in PowerShell scripting / automation Excellent analytical, management and planning skills Knowledge of program and project management methodologies and tools; track record of success in managing IT projects; effective problem solving abilities; motivated to develop creative solutions to common processes or problems. Certified Microsoft Technology specialist Able to work independently and as a team English speaking and good communication skills. Other added experience and knowledge Familiarity with use of Agile methodology Project Management experience Experience in working in banking environment is a plus * Possess the verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization.