Business Function
Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through multiple banking delivery channels.
Responsibilities
Manage daily Trade Finance transactions authorization and or provide second level check (Import/Export/SBLC issuance)
Oversee day-to-day operations, analyze Department processes to improve quality, productivity and efficiency
Execute strategic planning on team resources for optimal and operational efficiency
Establish duty rosters for processors and authorizers, allocate and distribution Ready-to-process transactions to respective processors at beginning of day
Monitor and perform controls on entries reconciliation, investigation and follow-up on ad-hoc matters
Responsible for identifying and making right decisions to resolve operational issues and ensure timely escalation to Section Head of STO and HOD.
Assist Section Head of STO in ad-hoc projects and ensuring that the assigned tasks are completed within stipulated time frame
Participate in assigned UAT and LV for system enhancement and implementation
Implement effective operational processes and procedures
Provide guidance and training to staff to ensure Department SOP, Bank's policies and guidelines are strictly adhered to
Lead and motivate team to achieve the Goals (KPI) that have been set
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