Job Description

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

GENESIS Data Warehouse (formerly ECPBW) is a repository of Contracts, Positions and Customer Account balances, across all of Citi, for the use of Finance, Risk and Compliance and any other unit requiring such data. Genesis Data Flow Operations, a subgroup under Global Finance Technology, provides operational support in Data Acquisition and Subscription processes for the Genesis Data warehouse. Genesis Data Flow Operations support group is be responsible for the on-boarding of feeds into the warehouse, data sanity checks, artifact maintenance, subscription delivery and incident management for source related issues. The role requires exceptional organizational and communication technique combined with broad analytical skills. Experience with Large data analysis and financial industry is preferred. Excellent customer service orientation is required. Key Responsibilities:

• Function as SME lead for Genesis inbound feed data quality issues and outbound subscription deliveries. Utilize advanced knowledge of system flow, provide in-depth analysis with interpretive thinking to define issues and help drive the fixes from the resolver groups.
• Escalate incidents and issues timely to appropriate touch points, e.g. technology teams, if data investigation requires expertise outside of the team, and follow through accordingly
• Manage and track all user inquiries/issues/requests through the relevant tracking systems(ServiceNow, ResolveIt) while adhering to the service level agreements.
• Create comprehensive and clear reports and presentations on metrics and provide relevant interpretation and strategies to stakeholders, when needed.
• Provides sound and critical judgment based on analysis of information in complicated and unique situations. Applies strong understanding of concepts and procedures within own business analysis area to resolve issue
• Tap business and functional expertise to drive strategic automations and process improvements adapting the smart worker mindset. Manage all team automation initiatives from inception to implementation.
• Supervise day-to-day management issues, including resource management, work allocation, mentoring/coaching and other duties and functions as assigned
• Meet continuously changing and aggressive deadlines, while maintaining high standards of quality
• Assesses risk with every business decisions made, in consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

- Job Family Group: Technology - Job Family: Applications Support - Time Type: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting