Job Description

Job Title

Warehouse Operations Executive (Inbound) - E-commerce

Department

E-commerce Fulfilment / Warehouse Operations

Reports To

Warehouse Operations Manager / Fulfilment Manager

Job Summary

The Warehouse Operations Executive (Inbound) - E-commerce is responsible for the

daily execution and control of inbound goods flow

into the warehouse.

This includes

receiving, unloading, counting, quality checks, labelling, system receiving (GRN), putaway staging

, and ensuring inbound goods are processed quickly and accurately to support same-day or next-day fulfilment.

The role also involves

leading and managing a team of inbound staff

, driving productivity and accuracy, and continuously improving inbound SOPs to optimize dock-to-stock time, inventory accuracy, and operational efficiency.

Key Responsibilities

1) Daily Inbound Receiving & Processing

Manage daily inbound operations for e-commerce inventory including

carton/pallet/piece receiving, SKU verification, counting, and discrepancy handling

. Coordinate inbound flow to ensure fast turnaround from

dock-to-stock

and minimal backlog. Ensure inbound is completed according to cut-offs to support

replenishment and fulfilment requirements

. Manage inbound staging areas to prevent congestion and ensure safe, organized flow.

2) System Receiving & Inventory Accuracy

Ensure accurate receiving transactions in a WMS including:

Inbound creation / inbound confirmation

SKU and quantity validation Batch/expiry/serial capture (if applicable) Discrepancy documentation (short/excess/wrong SKU) Validate inbound against PO/ASN/DO documents and coordinate resolution with inventory control, supplier, or procurement teams. Ensure barcodes and labels are correct and meet internal/customer requirements (SKU labels, carton IDs, pallet IDs).

3) Putaway Readiness & Slotting Support

Ensure inbound inventory is

properly sorted, labelled, and staged

for putaway or replenishment. Work with inventory/warehouse planning teams to support:

fast-moving SKU replenishment

location assignment and slotting logic FIFO / FEFO rules where required Prioritize putaway staging based on order demand (high-selling SKU urgency).

4) Team Management & Workforce Deployment

Lead and supervise inbound staff, ensuring daily deployment meets inbound volume and time requirements. Conduct daily briefings and allocate roles such as: unloading / scanning counting / verification labelling / sorting QC / exception handling Coach staff on productivity standards, SOP adherence, and quality checks. Monitor attendance, performance, and discipline with support from the manager.

5) Inbound SOP Development & Continuous Improvement

Establish and maintain inbound SOPs aligned to e-commerce needs such as: fast receiving processes carton-to-SKU breakdown scanning compliance inbound exception handling (damaged/missing/wrong items) Drive improvements to reduce: receiving errors (wrong SKU / wrong quantity) inbound cycle time delays inventory inaccuracies Participate in operational improvement projects (layout improvements, staging redesign, process standardization, 5S).

6) Quality, Safety & Compliance

Ensure inbound goods are checked for:

damages

packaging integrity expiry date / best-before (if applicable) correct barcodes and labeling Enforce safety practices and housekeeping standards (5S) in inbound zones. Ensure compliance with customer requirements and internal controls.

7) Reporting & Cross-Team Coordination

Track and report inbound performance such as: inbound volume (cartons/SKUs)

dock-to-stock time

inbound accuracy (discrepancy %) damage rates backlog levels Liaise with outbound, inventory control, transport, and customer service to ensure inbound flow supports fulfilment priorities. Escalate risks promptly (late trucks, labour shortage, WMS downtime, repeated supplier issues).

Key Performance Indicators (KPIs)

Dock-to-stock cycle time

(how fast goods go live in inventory)

Inbound receiving accuracy

(short/excess/wrong SKU rate)

Inbound throughput

(cartons/hour, SKUs/hour)

Inbound backlog

(end-of-day remaining volume)

Damage rate

Scanning compliance / system accuracy

Staff productivity and attendance

Required Skills & Competencies

Strong understanding of

e-commerce inbound operations

, SKU-level counting, and system receiving. Experience managing a team in a fast-paced fulfilment environment. Good knowledge of WMS scanning workflows and inventory processes. Strong attention to detail and problem-solving ability. Ability to work under tight fulfilment deadlines and peak seasons (campaign periods). Good coordination and communication skills.

Qualifications & Experience

1-3 years

of inbound warehouse/fulfilment experience (e-commerce preferred). Experience in supervising warehouse staff is an advantage. Familiarity with handheld scanning, WMS (e.g., Manhattan, Infor, SAP, Netsuite, or similar). Forklift / reach truck license is a plus.

Working Conditions

Warehouse-based role; may require long hours during peak e-commerce campaigns (e.g., 9.9 / 10.10 / 11.11 / 12.12). Requires standing, lifting, and working in a fast-paced inbound environment.
Job Types: Full-time, Part-time

Pay: $2,000.00 - $3,000.00 per month

Expected hours: 54 per week

Benefits:

Additional leave Cell phone reimbursement Flexible schedule Professional development
Experience:

Warehouse: 1 year (Preferred)
License/Certification:

WSQ Operate Forklift (Preferred)
Location:

Singapore 508722 (Preferred)
Work Location: In person