Job Description

Company Overview

We invite you to join our team at

Sterra.sg

, a homegrown brand dedicated to enhancing people's lives in their own homes. At Sterra, we firmly believe that everyone deserves a home that offers convenience, health, and comfort, enabling a high quality of life. We strive to ensure affordability, making our offerings accessible to all. We take great pride in our

vision

To empower 1 million homes by 2027, elevating health and convenience to optimize daily living, and our

mission

To provide effective and minimalistic home wellness products, making them affordable to everyone.

Position Overview

You will be responsible for a wide range of responsibilities aimed at maintaining smooth warehouse operations, optimising processes, and ensuring effective team management. The position will work closely with multiple teams, including customer service, sales and marketing to ensure that customers receive exceptional service at every touchpoint.

Key Responsibilities:

Warehouse Management & Organisation

Ensure the warehouse is clean, organised, and free of clutter. Maintain compliance with health, safety, and environmental regulations to guarantee a safe working environment for the team.
Inventory Management & Accuracy

Achieve and maintain 99% inventory accuracy by overseeing regular stock counts, audits, and cycle counts. Monitor real-time stock levels in the WMS, investigate discrepancies, and implement corrective actions to maintain accurate records.
Inbound Management

Coordinate with Third-Party Logistics (3PL) providers to manage timely and efficient unloading of shipments, ensuring deliveries align with warehouse capacity. Proactively prevent demurrage fees by adhering to unloading schedules and optimising truck schedules for minimal delays.
Outbound Management

Supervise daily outbound shipments, ensuring accurate order picking and on-time dispatch, especially during peak sales periods. Ensure proper palletising, wrapping, and stacking of products, optimising warehouse space for efficient storage and safe handling.
Process Improvement & SOPs

Continuously evaluate warehouse operations to suggest and implement process improvements. Propose and develop new Standard Operating Procedures (SOPs) to enhance efficiency, reduce costs, and improve overall performance.
Team Leadership & KPI Management

Set clear, measurable KPIs (e.g., On-Time Delivery, picking accuracy, and inbound lead time) and regularly evaluate team performance to meet or exceed goals. Foster a positive, high-performing team culture through consistent feedback, recognition, and training opportunities to maintain morale and minimise absenteeism.
Communication & Stakeholder Management

Maintain effective communication with external stakeholders (3PL, suppliers) to ensure smooth operations and avoid delays in inbound and outbound logistics. Prioritise customer satisfaction by making decisions that optimise inventory management and order fulfilment accuracy.
Warehouse System Knowledge

Ensure effective use of Warehouse Management Systems (WMS) and Order Management Systems (OMS) for accurate tracking and integration with the broader supply chain. Leverage system data to streamline processes and provide real-time updates on stock levels.
Issue Resolution & Safety

Act as the primary point of contact for resolving warehouse issues, identifying problems early, and taking swift corrective actions to minimise operational disruptions. Regularly conduct safety inspections, implement training programs, and enforce safety protocols to eliminate hazards and maintain a safety-conscious culture.
Cost Reduction & Optimisation

Lead initiatives to reduce operational costs through strategic optimisations in space usage, labour efficiency, and energy consumption. Propose cost-saving measures and implement at least one initiative annually to improve warehouse performance and resource allocation.
Proactive Problem-Solving

Anticipate potential issues, using data insights to address problems before they disrupt warehouse activities. Independently drive key projects and initiatives, ensuring effective communication with stakeholders and timely completion of objectives.

Requirements:

Singaporean only At least 3 years of experience handling warehouse matters Possessing a WSQ Forklift Class 2 certificate would be an advantage Experience in supervising a team Experience in WMS system Works effectively with cross-functional teams Highly adaptable and able to thrive in fast-paced environments

Other Details:

Working Schedule:Monday to Friday (9 am to 6 pm) Location: Toh Guan
Job Types: Full-time, Permanent

Pay: $3,500.00 - $4,500.00 per month

Benefits:

Employee discount Health insurance Parental leave Professional development
Experience:

Warehouse: 2 years (Required)
Work Location: In person