Job Description

Description

Position at Wavemaker

Overview of Job

A senior leadership position within Wavemaker APAC to drive the regional partnership with our global CPG client. Responsibilities include strategic partnership with the regional client leadership for APAC and MENA region to drive the enterprise priorities for our client in the area of media, digital, data and E-commerce transformation. The role also involves working closely with Wavemaker Global Client leadership and local market teams on the business to drive strategic alignment and consistency of execution. This leader will represent Wavemaker APAC to all senior stakeholders at the client for all their requirements, and also drive opportunities for future partnership and collaboration. You will be responsible for partnering to create a transformation agenda and strategic vision for the clients\' entire business and overseeing the execution of that vision by bringing in the right capabilities from the WPP ecosystem.

Client Details

Global CPG client is a top global client for Wavemaker.
We work with them in 30 markets. This client is also a key client for WPP currently working with Ogilvy, Wunderman Thomson, AKQA, VMLY&R and others.

Our regional team has three key objectives:

• Build a strategic relationship with key client stakeholders in the Region and Markets.
• Help existing and potential markets to win/retain/grow business.
• Better connect our markets to share best practice and embrace opportunities.

Reporting to:

Direct Report: Chief Executive Officer APAC

Matrix Report: Global Client Lead

Core Responsibilities:

• Responsible for building and nurturing a strong relationship with senior central clients, being the key point of contact on agreed workstreams and key deliverables, maintaining overall awareness on performance. Position Wavemaker / GroupM as a principal business partner of the client. Be unafraid to push back, be audacious and stand your ground in terms of ideas.
• Understand the challenges and opportunities for the client in order to lead the development of the annual internal Business Growth Plan, working with local markets to cascade and monitor the achievement of the Plan.
• Set and meet annual internal growth targets.
• Work in close collaboration with the client's Global Leadership team in London to determine and direct key strategic projects.
• Responsible for maintaining an overview of the client's internal business to be able to provide relevant business updates, including responsibility for the Wavemaker ExCo reports, contributing to the WPP internal client updates and updates across the wider Wavemaker Global Client Leadership community.
• Connect our markets on a regular basis to share and scale best practice, establish common challenges and opportunities and address them in an efficient and effective way.
• Review Vantage and RAM feedback, developing clear action and improvement plans with markets and monitoring the delivery of those plans, providing support where required.
• Provide full support and advice to pitching markets, providing perspective, leveraging internal experts and relevant best practice.
• Work with non-incumbent markets to prepare and implement agreed pre-pitch strategy.
• Build relationships beyond our core clients in order to expand our influence and our revenue.

Measures of Success

3 months: Assess status, Establish actions

• Meet your key client stakeholders and stakeholders inside the agency (global, regional and local) to come up to speed quickly with the current work plan on the business and what is immediately required.
• Get to know quickly your team members and establish a regular cadence of communications and team ways of working as well as mentorship and guidance.
• Establish an initial work plan for the coming 9 months to deliver excellence on these clients.
• Recommend an informed, external point of view on the improvements required in ways of working and managing teams and secure the necessary approvals to make this happen.

6 months: Deliver brilliant basics

• Things are working like clockwork. There is smoother workflow, respect of SLAs and on point delivery
• And you have started to build a strong understanding of what might delight both clients and are working to deliver a plan against that.
• Your teams have a clear understanding of their roles and responsibilities and are functioning well together - motivated to achieve on the business. There is clarity among team members regarding growth paths.

12 months: Build a long term plan

• The intense activity phase on the account has been delivered such that client satisfaction has increased, team morale is high, with by and large adherence to ways of working
• Beyond the brilliant basics you have gone on to have a clear strategic plan on how we delight clients. And you have started to deliver the first delight projects.
• You have a plan for growth on your client - both in terms of the scope we have and the revenue we get you have worked out how you are going to build on your success and help grow the client relationship within the agency.

Required Skills / Experience:

The ideal candidate will have a proven track-record in building strong client relationships at a range of levels. They will also be able to demonstrate experience of and skill at connecting and influencing internal stakeholders (eg markets) in a professional and effective way.

You must be a technically sound digital expert who can adapt easily from the communication strategy to the hard-core performance optimization space where you will have a broad media knowledge, including relevant experience of helping solve and propose digital, data and technology solutions.

Effective stakeholder relationship management will also be a key part of this role. Our executive leadership team must be onside and supportive of your vision on your businesses.

You must positively provoke our client to elicit information and be a coach to the client to develop lasting solutions to complex business issues beyond short-term. Actively pursues different perspectives and ideas to build new and alternative solutions.

A commercial understanding of the business is critical to drive the profitability of the business. In addition, a strong self-starter who is able to build their own work plan and deliver the key milestones of the work plan with independence.

More About Wavemaker:

About Wavemaker

We believe there always is a better way to grow. We positively provoke growth for our clients by reshaping consumer decision-making and experiences through media, content and technology. The Wavemaker way is globally consistent. Fueled by the world's most powerful consumer data, we understand where and how marketing can intervene decisively to help brands win more sales.

Our name is our mission and our method. To make waves, you need to be provocative, even fearless. We do our best work for brave brands and people who want to be challenged to go further and faster. We know it's not easy, but if it's in you, we will get it out of you.

Our 7,600 people across 90 markets provoke growth for some of the world's leading brands and businesses. Our attitude of Positive Provocation is enabled by:

• deep knowledge we have of our clients\' business
• confidence to challenge what's gone before
• the support to go further than we thought possible

We are a part of GroupM, WPP's global media investment management company. Discover more on , and

About GroupM Singapore

GroupM Singapore operates in one of the most dynamic and exciting environments in the world. Although it is a small domestic market, there is a vibrant media industry which is undergoing rapid evolution as digital technology reshapes the way marketing supports advertisers\' needs. Being at the crossroads of Asia means, that aside from the local clients and media owners, we also have a high proportion of multi-national clients, renowned brands and media owners. Making GroupM Singapore the Number One organisation to join and develop your career in media investment.

GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity - it's about belonging. We celebrate the fact that everyone is unique and that's what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.

Wavemaker