Job Description

Duty 1: System Support & Maintenance

• Analyzes and recommends scope of change request (ex: web content, web translation, SharePoint site configuration)
• Analyzes issues and concerns and recommends solution on how to manage the 3rd party vendor
• Schedules and approves for web posting and publishing (Schedules the web posting of technical documents; Approves publishing of web pages)
• Recommends improvement on change request and processes
• Implements major change request (scripting, interactive content)
• Troubleshoots major bugs/defects and assists associate developers in making sure issues/requests are resolved appropriately and on time (advanced bug/defects: loss of data, server errors, logical errors, unexpected app behavior)
• Coordinates with country/world area content reviewers on content approval and publishing
• Coordinates with cross-functional groups in executing translation projects
• Performs testing of updated module or functionality
• Performs testing of published web content
• Performs internal quality checks on updated module or functionality and recommends changes to the request

• Gathers requirements and approvals needed
• Monitors the progress of all transactions

• Creates project scope and timeline for small applications
• In case of differences, negotiate with clients for small applications
• Leads project milestone and gate reviews
• Reviews the objective in comparison to the actual output
• Encodes documentation using standard project templates; stores and organizes the documents to the teams’ repository
• Provides own work estimates and can negotiate turnaround time within the team
• Informs the project lead on changes

• Creates prototypes, mock-ups using standard project templates and tools for projects without wireframes
• Follows set coding standards, code sharing and design guidelines of the team
• Shares only working codes with the teams
• Develops simple modules or basic functionalities
• Reports own progress back to the project tracking tool

• Implements the necessary fix or improvement for advanced web project testing results

• Allocates Requests/Tasks/Emails to appropriate individual support group (Workload and Escalation Management)
• Responds to Level 1 general inquiries and requests received from mailbox and identify need for escalations
• Identifies appropriate transaction levels/Classification/Tier
• Logs and updates project request form for reporting purposes
• Monitors incoming mails from shared mailbox
• Responds to web related inquiries

• Creates reports based on standard templates
• Coordinates and validates with stakeholders on reporting requirements (output quality metrics)
• Provides status updates on report development, raise issues encountered and adjust timeline as appropriate
• Gathers and collates data from different sources based on approved requirements (Established Simple Reporting)

• Education: Bachelor of Science in Information Technology, Computer Science, Computer Engineering, or any related field of study/equivalent experience
• Job Related Experience: At least 1.5 years experience in web programming, support and administration
• Specific Knowledge:
  • Intermediate knowledge in CMS administration, HTML, CSS, Client/Server Application, Java and JavaScript with JQuery
• Skills:
  • Communication skills (oral & written)
  • Analytical Skills
  • Organizing and planning skills
  • Interpersonal skills
  • Time/work management
  • Problem solving skills
  • Presentation / Facilitation skills