Monitor and respond quickly and effectively to requests related to the website received from members and volunteers
Respond to member and volunteer website queries and problems by phone and email
Create step-by-step website \xe2\x80\x9chow to\xe2\x80\x9d training materials with screenshots for volunteers
Provide assistance and support for incoming issues related to using the website and publishing content to the website, e.g., uploading website content, uploading homepage banner, etc.
Document internal procedures
Train incoming volunteers on website functions (as required)
Ask educated questions and listen to members and volunteers to determine the root cause of issues
Work through the problem-solving process with members and volunteers, empowering them to do the same in the future
Run diagnostic tests to replicate and (if possible) resolve problems
Collect feedback to determine patterns and issues such that they can be resolved and/ or FAQs can be provided
Document and report significant and recurring issues to third-party IT support provider
Act as a liaison point for all website and IT-related matters (e.g., defect fixes, enhancements and upgrades) with members and volunteers, and third-party IT support provider
Work with third-party IT support provider to test website defect fixes, enhancements and upgrades.
Work with third-party IT support provider to project manage upcoming enhancements to the website and system
Assist with management of fixed assets, e.g. laptops
General administrative duties, as and when required.
Period:
6 months (renewable based on performance and business needs)
Location:
Hybrid
Working Hours:
3 times a week, 12 hours/week (Mondays \xe2\x80\x93 Fridays, 4 hours week (tentatively 10am to 2pm)
Salary:
$18/hour
Requirements:
Excellent English proficiency
Tech savvy and comfortable working in a digital environment.
Analytical skills
Problem solver
Self-motivated and a good team player
Customer service focus and patience
Clear communicator, written and verbal
Interested applicants, kindly email your detailed resume (MS Word format is preferred):ain@successhrc.com.sg (Reg No:R23116572)Please ensure that applications sent through email are no bigger than 1Mb.We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.Success Resource Centre Pte Ltd (EA License Number: 04C3201)3 Shenton Way, #19-01 Shenton HouseSingapore 068805T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg