Job Description

Work Mode: Onsite

Responsibilities: About Tencent
Tencent is an Internet-based platform company founded in Shenzhen, China, in 1998. We use technology to enrich the lives of Internet users and assist the digital upgrade of enterprises. Our mission is "Value for Users, Tech for Good". We embrace a culture of teamwork & creativity and are driven by our values - Integrity, Proactivity, Collaboration and Creativity.

We are rapidly expanding our international operations and are looking for top talent to propel us forward. Combining the results-oriented nature of a startup with the resources of a profitable and leading Internet company, Tencent offers a unique opportunity for aspiring individuals to thrive.

About WeChat
With over 1.2 billion users worldwide, WeChat is changing the mobile landscape by connecting people, services, and businesses in China and around-the world. The WeChat team in Singapore is responsible for managing and growing our core product including messaging and social networking for users around the world (excluding the Chinese mainland).

Join the WeChat team and play an impactful role in keeping people around the world connected , help redefine how people use their mobile devices to communicate and interact online and to better understand user behaviour and preferences of users worldwide.

Responsibilities

• Develop and optimize key processes in areas including account integrity, customer support, community operations, and quality assurance.
• Identify potential operational bottlenecks or project risks and devise plans for resolution or mitigation.

• Manage service providers to more efficiently and effectively handle direct support interactions with users.

• Work directly with WeChat\'s product and engineering teams to design new solutions that will keep WeChat users safe and satisfied in a scalable manner.

• Minimum: Bachelor\'s degree; Technical degree preferred
• 1+ years work experience in a role involving project management, problem solving, and technical systems
• Team management experience in the areas of customer support, community operations, and/or account integrity
• Superior project management skills including analytical ability, prioritization skills, a details-oriented manner, and a constant drive to optimize processes
• Comfortable handling both the technical aspects of a project while maintaining a strong dedication to improving user experience
• Professional experience working on a consumer-oriented internet product preferred
• Fluency in both English and Mandarin to deal with international stakeholders and stakeholders who are based in HQ

Tencent