Job Description

The Workforce Planning team provides the data, analytics, and resource management services to ensure Customer Operations' staffing levels are appropriate to handle the needs of the business.
The Manager of Workforce Planning provides actionable insights to the business delivery teams including forecasting & planning, productivity, headcount tracking, and seating and space utilization.This role is the key interlock between Customer Operations, Human Resources & Finance.
Responsibilities:. Forecasting & Planning:
Develop detailed resource models to show headcount utilization and the need for major CO delivery team functions
Interface with Finance to align with budget implications, HR to identify and plan for how many people to hire and when, and L&D to coordinate the training process
Partner with HR and finance to drive Customer Operations location strategy
. Headcount Reporting & Analytics:
Tracking of the recruitment pipeline
Tracking of Business Case headcount and BPI resource/efficiency outcomes
Production of detailed resource plans for each CO Functions
. Productivity Tracking: Provide robust measures of efficiency/productivity for each major business delivery team function
. Scheduling: Scheduling and shift optimization for Customer Support roles
. Stakeholder Engagement: Work closely with Customer Operations leaders, HR and Finance partners to ensure Workforce Planning meets the business needs
. Manager:
Coach, train, and evaluate Workforce Planners
Create a high-performance culture by managing effectively, differentiating performance, developing talent, and building diverse teams
Qualifications:
5+ years of experience leading a workforce management program, delivering resourcing plans for a variety of support and back office processing functions
Track record of designing and being accountable for the delivery of a global workforce management strategy
Exceptional communication and stakeholder management skills and experience partnering with senior business leaders
Experience working in a highly complex global matrix environment
Deep understanding of workforce planning, tools and methodology
Understanding of business processes improvement and methods of working
High level of initiative, dynamism and drive
Strong interpersonal skills with all levels of staff with excellent verbal and written communication
Excellent planning, administration and organization skills
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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The Workforce Planning team provides the data, analytics, and resource management services to ensure Customer Operations' staffing levels are appropriate to handle the needs of the business.
The Manager of Workforce Planning provides actionable insi