Job Description

Job Summary

---------------

We are seeking a highly skilled and experienced

Level 3 Wintel Cloud Engineer

to lead the support, automation, optimization, and transformation of Windows-based infrastructure across cloud and hybrid environments.


This role requires

in-depth hands-on experience in AWS, strong PowerShell scripting, and a security-first mindset

. You will act as a

Subject Matter Expert (SME)

for AWS-hosted Windows workloads, supporting mission-critical services in regulated environments (e.g., Government Commercial Cloud).

Key Responsibilities

------------------------

Provide expert-level support for Windows Server (2016/2019/2022) in AWS and hybrid environments. Lead complex

root cause analysis (RCA)

and drive incident resolution for escalated issues from L1/L2 teams. Manage and optimize

EC2, EBS, S3, CloudWatch, IAM, and Systems Manager

for Windows workloads. Implement advanced automation using

PowerShell, AWS CLI, and SSM Documents

. Administer

Active Directory, DNS, DHCP, Group Policy, ADCS

, and hybrid identity integration (AD Connect). Ensure security compliance through

CIS hardening, patch management, and vulnerability remediation

(Cloudscape/VMS). Integrate and support

EDR/XDR tools

like Trend Micro Vision Onefor endpoint protection and response. Review and remediate IAM permissions using

IAM Access Analyzer

, ensuring least privilege principles. Collaborate with architects and DevOps teams on

scalable, high-availability infrastructure design

and deployment. Develop and maintain

Infrastructure-as-Code (IaC)

templates using CloudFormation or Terraform. Establish and enforce

monitoring and alerting standards

using AWS native and third-party tools (e.g., CloudWatch, Datadog). Participate in and lead

change management, capacity planning, DR drills, and compliance audits

. Provide technical mentoring to L1/L2 engineers and support documentation and knowledge base development.

Required Qualifications

---------------------------

Bachelor's degree in Computer Science, Information Technology, or a related field.

5+ years

of hands-on experience in

Windows infrastructure support

.

2+ years

of hands-on experience in

AWS Cloud (Windows workloads)

. Deep expertise in AWS services:

EC2, IAM, CloudWatch, Systems Manager, S3, VPC, ELB, EBS, KMS, CloudTrail, Config

. Strong

PowerShell scripting and automation

skills. Exposure to

Terraform or CloudFormation

for infrastructure deployment. Knowledge of backup/recovery solutions (e.g.,

AWS Backup, Veeam

) for Windows on AWS. Solid understanding of

networking, firewalls, routing, load balancing, and security best practices

. Experience with

CIS Benchmarks, IAM role analysis, and patch management tools

. Familiarity with

ITIL practices

and enterprise ticketing tools (e.g., ServiceNow, Jira). Experience working in

regulated environments

(finance, healthcare, public sector, GCC) is highly desirable.

Preferred Certifications

----------------------------

AWS Certified Solutions Architect - Associate/Professional AWS Certified SysOps Administrator Microsoft Certified: Windows Server Hybrid Administrator Associate ITIL v3/v4 Foundation

Soft Skills

---------------

Strong analytical and problem-solving skills with an ability to handle

high-pressure incidents

. Excellent communication skills to translate technical issues to non-technical stakeholders. Demonstrated leadership in

mentoring, documentation, and guiding junior staff

. Ability to prioritize and manage multiple tasks effectively in a dynamic environment. * Collaborative mindset with a commitment to

continuous improvement and learning

.