Job Description

Our people make the difference.Suntec Singapore Convention & Exhibition Centre has cultivated a distinct corporate culture over the years with a strong belief and focus in developing and investing in our people. Individuals joining our high-performance team will have the opportunity develop, create, and deliver, exceptional experiences for our guests. We offer ample opportunities to learn and grow in your career, organising activities for your holistic well-being and rewarding you fairly based on your performance.We are looking for personalities that take satisfaction in the satisfaction of our customers. Individuals who have the courage to take responsibility for their actions and collaborate in a team. A sense of humour and a smile are essential.Our competitive remuneration package includes the following:

• AWS (i.e., 13th month bonus), performance bonus
• Handphone subsidy
• Leave entitlements (annual leave, medical, outpatient, hospitalisation, marriage, family care, maternity, paternity, childcare, exam leave, etc)
• Work from home
• Bring Your Own Device Programme
• Medical insurance
• Flexible benefits
• De-stress programmes
• Workman injury insurance
• Free access to the Zoo

-------------------------------------------------------------------------------------------------The Preferred Place to MeetSuntec Singapore Convention & Exhibition Centre has acquired a strong reputation as Asia's preferred and most awarded international venue with recognition as Asia's Leading Meetings & Conference Centre by the World Travel Awards. Our venue has hosted thousands of events since being established in 1995 including some of the world's largest exhibitions and conventions.By offering a seamless, customisable experience for every event, Suntec Singapore epitomises our corporate strategy of being 'The Preferred Place to Meet'; to be a trusted brand and the focal point for people all over the world to connect.-------------------------------------------------------------------------------------------------We are seeking a Workflow Developer who will implement business processes to improve operational efficiency, employee engagement and the customer experience.As a Workflow Developer, you will be actively involved in reviewing and implementing workflows and should have excellent UX and UI skills and customer service activities.Key ResponsibilitiesWork-Flow Development:

• Configure and develop end-to-end workflow processes on workflow platforms such as NetSuite and Cognito Forms
• Be responsible for the quality of deliverables and follow standards / best practices
• Participate in the testing process through code review and functional testing
• Create and manage reports, visualisations, and dashboards on the workflow platform
• Write and maintain appropriate documentation to describe application development and logic
• Identify performance improvements in existing functionality and recommend enhancements

Customer Service:

• Manage leads that comes in via the company online booking platforms
• Process customer bookings, ensuring a high level of guest satisfaction
• Conversion of online leads to contracts in both NetSuite and Cognito Forms

Requirements: Bachelor's degree/ Diploma in IT or related fields At least 2 years' working experience in workflow development and UI/ UX design
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• Experience with programming languages such as PL/SQL coding, Java scripting & basic java knowledge, DOT net
• Good understanding of software design, implementation, troubleshooting and maintenance
• Experience in working with Netsuite and/or Cognito Forms desired
• Proficient in use of Microsoft Office
• Interest in web & mobile technologies
• Strong critical thinking and problem-solving skills
• Ability to work under pressure and meet tight deadlines
• Experienced in front-line customer service
• Fluent in written and spoken English
• Excellent in conversing with customers (particularly on the phone), call centre experience would be an advantage
• Available to work on weekends, night shift, and public holidays

Job Types: Full-time, PermanentSalary: $4,500.00 - $5,200.00 per monthBenefits:

• Cell phone reimbursement
• Health insurance

Schedule:

• Day shift
• Early shift
• Holidays
• Weekend availability

Supplemental pay types:

• 13th month salary
• Performance bonus