Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Workplace Ambassador

Work Dynamics - Integrated Facilities Management



The Workplace Ambassador - Front of House plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest.

As the first point of contact at Reception they are specialized in welcoming C-Suite employees at the executive floor and their guest / clients with genuine hospitality and thoughtful services. GRA's maintain smooth operations by providing state of the art service support and execution of duties to the highest standards.



What this job involves -



Site Operations

Conduct thorough physical checks of Front-of-House (FOH) spaces including the Working Cafe, meeting rooms and phone booths to ensure the space is well-maintained, cleaned and ready for the business day



Maintain digital notice boards in FOH areas



Provide exceptional customer service, addressing inquiries and resolving issues, and ensuring a positive experience for all



Manage end-to-end communications for requests and feedback



Assist with meeting room bookings and optimization



Assist & educate users to achieve optimization and efficiency for meeting room bookings.



Support special events, including F&B management for C-Suite and VVIPs



Perform additional tasks as assigned by the Community Lead



Customer Services

Foster a sense of community and workplace happiness



Create a welcoming environment for all guests and customers



Host VVIPs and guests, ensuring the highest level of hospitality



Anticipate client needs to create memorable experiences



Concierge Services

Act as the bridge to concierge services with local expertise and insider knowledge.



Manage transportations request from visitors and employees.



Visitor Management

Provide seamless visitor registration services



Create welcome packs for VVIP guests



Coordinate F&B for meetings and conferences



Ensure compliance with Visitor Management Systems (VMS)



Enhance facility safety and security



Execute emergency response plans when necessary



Mail Management

Receive and process incoming mail and parcels



Notify recipients of arrivals and manage secure storage



Coordinate gift/giveaway distributions



Arrange courier services and manage outgoing parcels



Track and report on mail and parcel status



Event Management

Organize and manage all aspects of events



Coordinate with clients, team members, and vendors



Manage event registration and check-in processes



Ensure proper post-event procedures and space restoration



Providing outstanding customer service and organize memorable events that exceeds client expectations



Experience

2-years' experience in Hospitality and/or Tourism sector or related professional area (Preferably experience in airlines and hotel industry)



Managed high profile management team (e.g., C-suite & VVIPS)



Prior experience to manage meeting room services is an advantage



Diploma from an accredited institute



Task Skills

Proficiency with Microsoft Word, Excel and PowerPoint.



Good command of verbal and written English



Proactive mindset and ability to manage C-suite and VVIP personnel's



Personal Skills

Ability to meet tight schedules and deliver high quality of work



High level of communication and interpersonal skills



Good Grooming throughout the day to ensure professionalism



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.