Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Workplace Ambassador
Reporting Line: Senior Facilities Manager
Role Purpose
Serve as the local contact for all facilities matters, coordinating and escalating issues as needed.
Lead Front of House (FOH) services, including reception, visitor management, and client-facing workplace operations, ensuring high customer service and security standards.
Key Responsibilities Front of House & Client Services
Deliver 5-star customer service and maintain a professional appearance.
Ensure reception and waiting areas are operational and staffed during core hours (9am-6pm).
Meet, greet, and guide colleagues, clients, and visitors in a friendly, professional manner.
Provide information on building facilities, meeting rooms, events, and amenities.
Manage all visitor categories per security protocols, including announcing visitors, maintaining lists, and handling security passes.
Provide security briefings, including fire evacuation procedures.
Welcome new joiners with orientation tours and documentation.
Suggest and help implement improvements to reception services; monitor feedback and action plans.
Manage meeting room bookings and usage metrics to maximize utilization.
Meeting Room, Event & Hospitality Management
Plan and execute internal events with support from relevant teams.
Conduct daily checks of meeting rooms and office spaces for cleanliness and readiness.
Manage meeting room bookings, including reservations, confirmations, and changes.
Set up and reset rooms for meetings and events, including AV/VC and catering needs.
Prepare and serve catering, coordinate with vendors for large functions.
Supervise event setup and breakdown, including risk assessments and tech support.
Provide team briefs on upcoming events and activities.
Encourage appropriate booking behavior and provide utilization reporting.
Monitor and replenish pantry areas, maintain cleanliness and hygiene.
Manage stock for sundry items and consumables.
Monitor costs, confirm invoices, and onboard vendors as needed.
Administrative Support
Process mail and courier deliveries securely and on time.
Serve as point of contact for courier assistance and coordinate with vendors.
Support onboarding/offboarding with facilities card access requests.
Guide staff on vending system updates and queries.
Manage desk moves and support space planning; maintain accurate seating plans.
Assist with stationery ordering and support new joiner processes.
Create and distribute daily visitor and meeting requirement lists.
Health, Safety & Environment
Execute fire safety and evacuation procedures as reception team lead.
Maintain safety protocols and support emergency procedures.
Facilitate fire warden and first aid training for employees.
Facilities Operations
Conduct daily inspections of offices and meeting rooms, maintaining high standards.
Log cleaning and maintenance issues; raise and follow up on work orders.
Support reactive maintenance and liaise with contractors.
Manage building facilities arrangements and monitor compliance.
Handle Facilities helpdesk requests and keep accurate records.
Ensure thorough handover planning when absent.
Oversee vendor work and proactively inspect premises.
Liaise with landlord/building management for timely work order completion.
Enter, monitor, and redirect work orders as needed; track SLA adherence.
Assist with scheduling and completion of maintenance activities.
Direct vendors for coordinated, minimally disruptive work.
Conduct site inspections to ensure procedures and performance standards are met.
Maintain premises in good condition.
Communicate regularly with clients, providing updates on managed areas.
Be available for emergency contact 24/7 for escalation.
Assist with repair and maintenance of office/kitchen equipment and supply orders.
Respond to server room alerts and call technicians as needed.
Manage card access systems.
Support business and internal events, including logistics and hospitality.
Supervise employee-based initiatives and events.
Issue and control visitor security passes and manage visitor forms.
Brief new starters on emergency procedures.
Communicate effectively with team and management.
Implement and audit safety procedures for compliance.
Support disaster recovery and business continuity plans.
Follow escalation and incident reporting procedures.
Perform other duties as directed by manager.
Skills, Experience & Competencies Personal Attributes
Passionate about people and delivering great experiences.
Exceptional customer service and relationship-building skills.
High attention to detail, flexible, proactive, self-motivated, and adaptable.
Professional Skills
Experience delivering FOH or Reception services in a professional, client-focused environment (corporate, hospitality, etc.).
Able to work independently and exercise sound judgment.
Critical Competencies
Team-oriented, able to work well with others to meet targets.
Committed to flawless execution and compliance with procedures and standards.
Client Focus & Relationship Management
Demonstrate and promote JLL core behaviors and values.
Able to interact with client staff and vendors effectively.
Manage conflict and conflicting priorities.
Work with vendors to deliver efficient, proactive customer service.
Project Management & Organizational Skills
Proven ability to manage multiple, complex operational matters daily.
Able to prioritize and complete projects efficiently and on time
Location:
On-site -Singapore
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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