Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Primary Support

Workplace Environment & Facilities Management

Supervise the office cleaning team to ensure consistent quality standards and continuous improvement. Liaise with maintenance providers to ensure timely resolution of facility issues, minimizing operational disruptions. Oversee procurement and inventory of office supplies, stationery, and workplace assets to support seamless operations. Take stock and procure additional pantry supplies that are not covered under the scope of third-party vendors.

Events, Hospitality & Employee Experience

Suggest weekly breakfast menus, review and approve weekly lunch menus (CaterSpot), and coordinate arrangement of delivered lunch packets and shared dinners. Check, sort, and arrange meals upon delivery; liaise with vendors to resolve discrepancies or quality/quantity issues. Coordinate welcome activities for new hires, including welcome kits, workspace setup, and lunch arrangements during onboarding. Plan and organize mugshot (headshot) sessions 2-3 times per year for new employees. Partner with pantry suppliers to curate healthier snack options, promoting workplace wellbeing.

Guest & Visitor Management

Serve as the first point of contact through reception duties (2 days per week), ensuring a professional and hospitable experience for visitors. Manage logistics for overseas guests, including pre-visit communications, access arrangements, hospitality support, and operational coordination.

Vendor & Contract Management

Negotiate and manage vendor contracts to achieve optimal pricing, quality, and service standards. Maintain strong vendor relationships to ensure reliability, innovation, and long-term partnership value.

Logistics & Shipping Coordination

Oversee domestic and international shipments, preparing all necessary documentation and ensuring compliance with regulations.

Financial Administration & Budgeting

Track and update workplace-related expenses, prepare purchase orders, and process vendor invoices for approval and payment. Provide and analyse data for Client to prepare annual budgets by vendor to support strategic financial planning.

Operational Support

Respond to Workplace Experience service tickets to address and resolve employee requests efficiently. To assist the Workplace Lead and Experience Ambassador in the day-to-day operations of the site Execute preventive maintenance programs for building systems and equipment, following established procedures and schedules Conduct regular inspections and assessments to identify potential problems or areas for improvement, and promptly address any issue Liaise with MTS on technical issues and effectively resolve them in a timely manner to minimise downtime and disruptions Coordinate and oversee repairs and maintenance activities, ensuring compliance with safety standards and adherence to budgetary constraints Maintain accurate records and documentation of equipment, maintenance activities, and repairs, utilising appropriate facility management systems Deliver comprehensive soft services including reception support, vendor coordination, workplace experience management, and serve as primary occupant liaison to enhance overall workplace satisfaction and operational efficiency Carry out finance process to JLL under new IFM scheme under Corrigo and FWO system.

Secondary Support



Drive the creation of a well-organized, aesthetically engaging workspace that boosts employee focus, fosters collaboration, and elevates the visitor experience. Plan and manage catering for company events, ensuring quality, budget alignment, and staff satisfaction. Support adhoc requests from APAC offices (Japan, Korea, Sydney) by coordinating the production of acrylic nameplates through local vendors and arranging shipment to respective offices. Provide adhoc weekend support for critical maintenance or urgent operational needs to ensure uninterrupted business continuity.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.