Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Workplace Coordinator



Reporting Relationships

Direct Manager:

Assistant Facilities Manager

Responsible for:

The Workplace Coordinator will support the Assistant & Post Facilities Manager on the day-to-day client activities for the assigned property/facility. Be on-site as the key point of contact for clients and service partners the role will assume overall responsibility for the site's coordination with internal IFM team, services partners, the helpdesk to meet daily operational needs with regards to the following [not exhaustive] items:



Role Summary

Procurement and Vendor Management:

Benchmark services with daily, monthly and periodic reviews/audits;

Administrative with regards to reports/finance/document submission;

Co-ordinate and monitor the contractor management program.

Facilities Operations:

Ensure building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Account consistency will be of importance;

Support the Preventive and Planned Maintenance program to minimize maintenance, repair and replacement costs together with minimizing the risk of failure for both Soft & Hard Services;

Closely monitors Operations Procedures to ensure service standards are maintained;

Monitor site policies & procedures on IFM related matter and ensure adherence;

Implement, comply with and audit all internal management systems, for quality assurance;

Assist with the coordination of MIMO and other relocations activities,

Support Financial Management requirements in a timely and accurate manner;

Manage and track office inventory including office supplies, pantry supplies, cleaning supplies, and restroom consumable supplies and report to AFM/PFM with any issues

Provide support for meetings and conference room reservations as needed and directed

Assist with the coordination and scheduling of maintenance activities

Communication and Relationship Coordination

Deliver delivers meaningful inputs across in the development of the monthly management reports;

Ensure appropriate and timely follow ups with customers.

Adhoc responsibilities assigned by Post/Assistant Facilities Manager

Training:

Support the AFM/FM to ensure the team is well trained on all facilities policies, procedures and systems.

Assign buddies for new team members to ensure teamwork, consistency & rationalization of the team



Core Competencies

Critical competencies for success include:

Expertise in property management and demonstrated capacity to work in a complex environment along with the management of remote sites

Expertise in Facilities Management, local occupational health and safety requirements, vendor management for specialized services

Ability to understand and interpret commercial contracts

Strong budget management and financial analysis skills

Planning and organisation skills with ability to prioritize work and meet tight deadlines

Ability to manage multiple and complex operational matters on a daily basis

Analytical and demonstrate the capacity to deal with ambiguity

Effectively provide long term solutions to complex problems by employing quantitative and holistic approaches

Strong presentation, verbal and written communication skills (English & local language), and are an active listener

Proactive & professional approach to customer service and stakeholder engagement

Ability to interact with a wide range of client staff, including senior levels, as well as managing conflict and balance between client and firm requirements

Leadership expertise with ability to provide good training and promote open, constructive and collaborative relationships at all levels

Effectively able to deal with stressful situations and adapt to rapidly changing situations

Self-motivated with ability to meet performance targets and follow through with improvement initiatives



Experience

You have bachelor's degree with a minimum of a 1.5 years' experience in the IFM Industry.

Capable

You pay strong attention to detail and possess excellent problem-solving skills. You have good work ethic and a positive attitude with a "can do" mind-set and will follow through on issues. You are also a self-starter with the ability to prioritize and meet tight deadlines

Team player

You are team player who promotes open, constructive and collaborative relations with superiors, subordinates and peers, regularly contributes to team discussions and problem solving/ brainstorming sessions. You are also an effective listener and communicator

Initiative

You are initiative and self-motivated. You seek innovation and actively source for opportunities to achieve best results.



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.