Job Description

JOB SUMMARY

We are seeking an experienced and dedicated professional to provide excellent Event and Hospitality-related services to align with the global operating model of our business. In this role, you will play a crucial part in coordinating and overseeing the activities to ensure a seamless and exceptional customer experience. Excellent communication and organizational skills are vital for effectively liaising with employees and customers.

The ideal candidate should have a proven track record in the hospitality industry, a passion for delivery outstanding service, and the ability to inspire and motivate others. Join our team and contribute to creating memorable experiences for our employees and guests.

ESSENTIALS DUTIES AND RESPONSIBILITIES

• Internal Events Services

• Point of contact for any internal events such as local/ APAC or Global Townhalls/ Board Meetings/ Lunch & Learns events and APERO to be held in the Staff Lounge and or Internal Meeting Rooms
• Cooperate with the Communications team and Business on organizing corporate events.
• Work closely with the Event Manager APAC on providing the relevant services based on the defined service levels.
• Assist with necessary bookings of venue.
• Provide expertise in F&B catering and actual execution.
• Ensure timely response to event organizer/ host.
• Sustainable Gastronomy

• Collaborate with the Hospitality Experience Manager driving the objectives of Sustainable Gastronomy in Singapore
• Ensuring that 50% of F&B offered in our vending machines is of a healthier choice.
• Ensuring that 20% of the catering menu is vegetarian.
• Review the F&B offered in the office are of a sustainable source.
• Replenishment of Pantry Supplies
• Coordinate with the team on the room set-up required for the respective event.
• CRES Communications

• Prepare timely and relevant communications for the Singapore and Malaysia businesses, following global CRES communications guidelines.
• Manage incoming emails to the CRES mailbox daily.
• Coordinate external printing of documents as required.
• Manage the uploading of content onto Digital Signage
• Conduct new joiner\'s inductions on CRES topics and ensure inductions slides are updated.
• Deputize Front Desk Executive

• In the absence of the Front Desk Executive, perform responsibilities under the following services.

• Front Desk Operations
• Access Management
• Business Services (including post & mailroom, archiving, and employee transport)
• Front Desk Operations

• As a secondary receptionist to the main reception welcoming visitors & guests
• Conduct a variety of front-of-house activities including;
• Guest registration through the visitor registration portal
• Issue visitor passes through badging software.
• Attend, where available, to ad-hoc requests from stakeholders. E.g., deposition of luggage and managing luggage tag, meeting rooms reservations
• Postal and Courier Services
• Knowledge of card access systems for issuance of access cards to employees, visitors, contractors, etc.
• Service Desk agent ensures KPI of responding time are met and assigns tickets to the responsible person.
• Others
• Follows security and emergency procedures as defined for the property.
• Respond to emergency situations in a calm, efficient manner.
• Summon appropriate assistance and make appropriate notifications in accordance with operating procedures.
• Other responsibilities as assigned by the manager.

QUALITIFCATIONS & REQUIREMENTS

• Minimum 3-5 years\' experience in customer & hospitality services
• Knowledge in Microsoft applications (word, PowerPoint and excel) and Outlook.
• Ability to multi-task and adapt to changing environments.
• Customer service attitude.
• Positive team player.
• Responsible and pro-active
• Think and work proactively to provide solutions to solve problems.
• Ability to meet deadlines with a high degree of efficiency and attention to detail.

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