Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Workplace Manager

Principal Accountabilities

Overall responsibility of Integrated Facilities Service delivery at site



Manage all soft & hard services and facilities management services, including events support and food & beverage services



Delivery of services in accordance with the service agreement and service levels



Duties & Responsibilities

Responsible for facilities operation



Establish Facility Service Management procedures for soft services and roll out to site staff, mainly Cleaning, Tea Ladies, Mailroom, Landscape, Pest Control, Security Services, Food & Beverage Services, Events & M&E



Monitor procedures to ensure client's expectations are conveyed and worked upon



Ensure compliance with all local statutory regulations



Primary responsibility for OPEX budget, tracking and reporting planning and provide administrative support to the team



Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices



Manage all contract vendors to carry out technical audits/ maintenance, monitor expiry of contracts and initiate re-procurement for all services



Assess contracts to ensure best value delivered to the Client



Initiate a system to measure quality of performance on a quarterly basis



Implement and manage safety procedures to ensure the provision of a safe environment



Participate in emergency response exercises as per client's requirement



Achieve KPI and SLA targets



Person Specification

Diploma or Degree in Facilities Management/Build in Environment/Hotel Management/Hospitality/Building/Mechanical/Electrical Engineering or any other related discipline



Minimum 5 years practical experience in facilities management, vendor management and client reporting



Good problem-solving and coordination skills



Strong budget management and financial analysis skills



Possess operation ability to think laterally and deliver innovative solutions



Strong leadership, people and communication skills



Good command in spoken and written English



Good MS Outlook, MS Excel, MS Word, PowerPoint & others



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.