Job Description

Job Title Workspace Service Co-Ordinator - Singapore
Summary This role is responsible for delivering first-class Workspace and Guest Services by ensuring a seamless visitor journey, fostering a welcoming office community, and maintaining a high standard of hospitality. Key responsibilities include reception and visitor management, access control, mail and deliveries, and office support services. The role also supports meeting/event setups, courier coordination, supply management, and communication across the APAC Workspace Service team.

About the role:
1. Delivery of first-class Workspace Services:

• Ensure a seamless and personalized guest journey.
• Assist in creating a community feel within the office environment.

2. Hospitality and Guest Services:

• Offer hospitality to visitors while they wait for their host to arrive (especially if water facilities are available at Reception).
• Be aware of fire exits and support evacuation during emergencies, escorting employees and guests to the assembly point.

3. Visitor Management:

• Familiarize yourself with the office layout and building knowledge.
• When a supplier/vendor/contractor arrives (arranged prior to their visit by the workspace team), check their name and proof of ID, and direct them according to Workspace team instructions.
• Maintain a tidy reception area and ensure all visitors are registered upon arrival (using the visitor book or relevant tools).
• Inform appropriate colleagues when their guest arrives (in case of difficulties, inform the Workspace team).

4. Access Control:

• Manage visitor access by creating, deactivating, and issuing new access badges based on instructions from the Workspace Service team.
• Retrieve access badges from day visitors when they leave the building.
• Keep the badges list up to date.
• In case of uncertainty with unexpected visitors, always consult the Workspace team before allowing entry for security purposes.

5. Mail and Deliveries:

• Sign for post and deliveries, placing them in the designated post room area.
• Do not open any letter or parcel unless instructed to do so.
• If applicable, open items unless marked confidential, and scan letters with a brief description in the email subject line for easy identification by the office team.

6. Additional Duties:

• Support pick-up or delivery of physical parcels or mail.
• Partner with the Workspace Service team for efficient communication and guest service.
• Book taxis as requested (where prepayment is not involved).
• Monitor office and pantry supplies, coordinating with the Workspace Service Manager for replenishment.
• Conduct floor walks to ensure the office space remains clean and tidy, reporting any faults.
• Place orders for the lunch boxes / catering requirements
• Assist with courier packages, including preparing shipping labels and planning collection from courier companies.
• Support in setting up meeting rooms and in-house events as directed by the Workspace Service Manager or event host.
• Account support across APAC Workspace Service team for ad hoc tasks

About you:

• Diploma or Degree educated - either Facilities Management, Building Services or business orientated
• Client-centric mindset focused on facilitating optimal work environments for employees
• Comprehensive understanding of Workplace Services and community building
• Skill in handling complaints and concerns with sensitivity
• Adaptable team player with a positive attitude, strong communication skills, and a proactive approach to problem-solving
• Possesses exceptional interpersonal skills, along with a positive "can-do" attitude, meticulous attention to detail, and a focus on customer satisfaction
• Actively engages with key client contacts and office populations, prioritizing their needs and building trust through proactive communication and support

Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion
• We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
INCO: "Cushman & Wakefield"

Skills Required