Job Description

Job Title Workspace Service Regional Lead Summary [Please delete this section before finalizing the Job Requisition: Below is an example for this Job Profile, and may need to be updated to reflect the specific responsibilities of this role. Please also ensure that you validate the selection of the Job Profile and placement of this Position in the Job Architecture before finalizing.] ESSENTIAL FUNCTIONS AND RESPONSIBILITIES\xe2\x80\xa2 Oversee day-to-day operations of facilities, high rise or campus ensuring that all services are effectively delivered and facility needs are met including custodial, life-safety, engineering and general maintenance. Ensure that staff implements and provides these services in a manner consistent with C&W policies and ownership directives\xe2\x80\xa2 Manage service contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting RFP\xe2\x80\x99s, and assuring payments and invoicing match contract pricing. Initiate audit & control systems to ensure statutory, policy and contractual commitments are met\xe2\x80\xa2 Lead the facility management team in the supervision of maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities\xe2\x80\xa2 Ensure that facility management staff consistently provides positive and prompt response to requests from the client and building tenants/occupants\xe2\x80\xa2 Ensure facility management staff implements ongoing contract review programs to constantly assess client, tenant and occupant needs and to assure problems are being solved promptly and to the mutual benefit of the tenant, owner and the properties\xe2\x80\xa2 Prepare and deliver consolidated reporting and reviews of all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) or complex\xe2\x80\xa2 Develop, prepare and explain the annual facility budget, quarterly forecasts, and business plans\xe2\x80\xa2 Assist in development of capital budgets for the property. This includes contributions towards a five- year plan of maintenance, facility improvement and cost reduction initiatives\xe2\x80\xa2 Coordinate the collection, analysis and reporting by the facility management team of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements. Review work order metrics and system to identify service gaps and recurring issues and provide corrective actions\xe2\x80\xa2 Approve all positions and direct the hiring, training and motivational activities of the facility management staff. Responsible for effective and proactive employee relations with all site staff. Conduct and approve all performance evaluations of facility management staff\xe2\x80\xa2 Manage and drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key client contacts\xe2\x80\xa2 Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals\xe2\x80\xa2 Ensure that facility management staff require all tenants and vendors comply with insurance requirements and coordinate all claims as requiredKEY COMPETENCIES1. Communication Proficiency (oral and written)2. Technical Proficiency3. Problem Solving/Analysis4. Customer Focus5. Financial Management6. Leadership7. Relationship Management8. Team Orientation9. Vendor Management10. Multi-TaskingIMPORTANT EDUCATION\xe2\x80\xa2 Bachelors degree in Facilities Management, Corporate Real Estate, Project Management or Business Administration requiredIMPORTANT EXPERIENCE\xe2\x80\xa2 Minimum of 8-10 years of facility management experience with at least 3 years at the level of Facility Manager\xe2\x80\xa2 Experience in leasing, construction, engineering and all facets of property operation and building management\xe2\x80\xa2 Experience with human resource and performance management processes\xe2\x80\xa2 Experience with critical system environments preferred\xe2\x80\xa2 CMMS/Work Order Management experience preferredADDITIONAL ELIGIBILITY QUALIFICATIONS\xe2\x80\xa2 Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications preferred\xe2\x80\xa2 Proficient in understanding management agreements and contract language\xe2\x80\xa2 Ability to read and understand construction specifications, blueprints, and single line diagrams\xe2\x80\xa2 Skilled in Building Management Systems maintenance and monitoring\xe2\x80\xa2 Excellent computer and systems knowledge; Strong literacy in Microsoft Office Suite (MS Word, Excel, PowerPoint)\xe2\x80\xa2 Strong discipline of financial management including financial tracking, budgeting and forecasting\xe2\x80\xa2 Knowledge of Financial Systems (Yardi a plus)WORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50-75% of the time; and extend hands and arms in any direction.AAP/EEO STATEMENTC&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.OTHER DUTIESThis job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.

Cushman & Wakefield